RE:Not Customer Friendly!I certainly agree with the part not customer friendly. I have shares in a company I love to hate. Now before you all jump all over me and say sell an move on etc etc . I only hold the shares becuase I know there is profit to be made here. Ac has a monopoly on the country and the goverment will never ever let it fail. They have no feeling or do they even care about the little guy. I personally have had mant flying issues with AC and sure i have received the $100 of next flight any time in the next 3 years deal blah blah as well. BUT bottom line they have no compassion for their passengers look at the different law suits Jes us they even are counter suing a customer for something they did wrong anything to make a buck.