RE:Not Customer Friendly!While I am sympathetic and I hope you are doing OK after the surgery, based on what you are saying, this is the rules with the fare you purchased and not Air Canada's fault. In the past airline managers would have leeway to bend rules, but effectively, the fare you buy gives you what options you have for canceling and refunding tickets. That is how tickets have become cheaper. This is not Air Canada's fault. And I'm sure all other airlines you w
That being said, have you looked at your credit card's certificate of insurance? Your credit card often has insurance that can cover for trip cancellation and medical reasons (eg. surgery) would often be covered.