RE: 2qrt resutlsImplementers and support staff Patz,
Each TT Deal needs people to handhold the transition from old system to new, train users, import data from legacy system, manage project etc, many customers may not have these skill sets. No problem, all billable to customer, but needs more manpower. Similarly, more customers = more support staff. Also there is a list a mile long of links and interfaces to write and test after Openfares, SRM and Agentware links complete. Like hotel inventory, cars, other GDS's...., and all of these have to be developed and supported, and each one becomes and option that an implementer has to configure for each customer in each TT/SB, each may need some customisation for each customer, someone has to keep track of all this stuff, then you will need people to manage and co-ordinate the extra staff, wouldn't be surprised if that was a department of 30 in two years, then there is increase in accounts, you may need a personnel / payroll department with that many..... etc
just a guessing,
Idle