RE: AdsRed...I work on the front lines taking calls from customers. It was butt ugly last year and many times I had to apologize for not being able to dispatch a technican for 4 weeks or more. I have had repair calls being booked 12-17 days to come and fix a problem. Why? Red it may surprise you, but there are just not enough feet on the street.
Your assertion that the compliants to the CRTC where trival is nonsense. The vast majority of folks vent their frustration at the only people they have contact with, whether it is on the phone or in person.