Founded in 1997, Imex Systems Inc. has come to be known as a pioneer in public sector modernization and service delivery transformation. Imex Systems has been working with the public sector since 2001 and developed its first integrated e-Government system in 2005. It helps to build smart governments and smart cities. Through its integrated technology platform, it brings people and processes together to achieve higher levels of efficiency, transparency and accountability within the government. With its end-to-end service delivery capability, it combines multiple departmental systems within a government into a single enterprise system thereby transforming the way governments deliver services. Through identifying and addressing all components of government interaction, the Company is able to provide a 360 degree relationship between the government and the citizen. The smart components provided by Imex include: Smart Government, Smart Payments, Smart Customer Service, Smart Citizen Communications, Smart Operations, and Smart Infrastructure.
Over the last decade, its products and services have evolved significantly to meet new challenges and incorporate new and emerging technologies. Its core business and technology has evolved from being able to service small towns to entire countries. The current system enables digital transformation, not just deliver eServices. As citizens around the world are demanding better accessibility to and communication with governments, governments are under pressure to meet this demand with smarter mediums of communication and transparency. In the North American market, there is a call for governments to modernize their systems to deliver better services in an integrated fashion with better efficiencies, while reducing their overall costs. Imex Systems’ offerings are capable of achieving this goal, as it provides all the pre-built components required in building an effective eGovernment. Municipal and provincial governments can select the required modules from the iGov platform to attend to the differing needs of their citizens. On an international scale, emerging countries are undergoing massive transformations, driven by ambitious citizen service improvement plans, and pressures to improve transparency and efficiency from international agencies like the World Bank. Imex Systems is able to address this demand through the comprehensive iGov solution. Additionally, with little to no legacy systems impeding the change in emerging countries, Imex Systems is able to implement its platform quickly and efficiently, thereby expediting emerging governments’ transformation into smarter governments.
Imex Systems’ comprehensive iGov platform includes; the iGov-Portal, the iGov-ESD Multi-Channel Service Delivery module, the iPay Payment Management module, the iGov-MCS Multi-Channel Communication System, the iGov- CRM Citizen Relationship Management module, the iGov-SPM Service Process Management module, iGov-CMS Case Management module, and the miGov App. The Company’s Business and Management Consulting services identify government goals and respond through effective business processes and smart technology solutions. The iPay payment system helps governments use various payment technologies, including digital payments and digital wallets, to manage their revenues from and payments to citizens in a more effective manner. The Company provides both cloud and on premise solutions, depending on the needs of a government body, which has enabled it to service small towns, to larger state/provincial governments, to entire countries. Additionally, Imex Systems provides governments with multiple channels through which to provide their services, including contact centers, in-person services, the web, mobiles, IVR and Kiosk systems. Imex Systems fully installs and supports its solutions and guarantees a long-term strategic roadmap for its software, making it continuously relevant for organizations today and into the future.