Comment by
Ciao on Nov 10, 2021 11:01am
If you look at the lack of growth in service and support, that is likely an indication of customer attrition given system sales have gone up 3 fold and service and support was stagnant
Comment by
Gann999 on Nov 10, 2021 11:41am
Sure but will that result in voiding any warranty?
Comment by
Gann999 on Nov 10, 2021 11:44am
Also don't forget their service team can service competitors equipment as well so they are competitive on all fronts
Comment by
Ciao on Nov 10, 2021 11:46am
GRN has limited support their products as they do not have a broad service network like XBC. This was mentioned in the Radius Research interview GRN had a few months ago. They were "looking at doing something".
Comment by
Gann999 on Nov 10, 2021 12:05pm
Maybe grn will hire xbc to service all their equipment.
Comment by
kulewater on Nov 10, 2021 11:30am
Sounds like an opportunty for XBC to establish a few relationship with GRN customers and then convert them. Althought I have a feeling there is already some buyers remorse floating around. Big day tomorrow.. Progress not Perfection. In Kurt we trust.