Black
Box Corporation (NASDAQ:BBOX), a leading communications system
integrator dedicated to designing, sourcing, implementing and
maintaining today’s complex communications solutions, announced today
that it received special recognition from ShoreTel for outstanding
achievement in Customer Satisfaction. ShoreTel®
(NASDAQ: SHOR), a leading provider of brilliantly simple unified
communications platforms, including business
phone systems, applications and mobile UC solutions, announced the
winners of the customer satisfaction achievement award at the annual
ShoreTel Champion Partner Conference in November. Only the top 10
percent of ShoreTel resellers receive this prestigious recognition.
“Black Box is committed to delivering an exceptional customer experience
for all of our customers, and we are honored to be recognized by
ShoreTel for our efforts. Innovative solutions from ShoreTel, backed by
Black Box’s customer-focused approach, allow clients to optimize the
investment in their communications infrastructure. Black Box gives its
customers peace of mind by providing excellent support throughout the
entire communications life-cycle,” commented Rick Gannon, Regional Vice
President for Black Box. This marks the second consecutive year that
Black Box has received the ShoreTel Circle of Excellence award.
Black Box specializes in delivering ShoreTel’s unified communications
platform, including training and supporting end customers, alongside its
expertise in other disciplines such as LAN, WAN, call center and voice
and data application integration. ShoreTel and Black Box share the same
goals, including the industry’s highest levels of customer satisfaction,
ease of use for the UC solutions they provide and low total cost of
ownership for customers.
ShoreTel’s focus on customer satisfaction is a core value, and the
company uses Net Promoter Score (NPS), a globally recognized customer
satisfaction scoring system. NPS is a stringent measure of satisfaction
that asks customers not just how satisfied they are but also how likely
they would be to recommend the reseller to a friend or colleague.
“Black Box’s exceptional Net Promoter Score reflects an
industry-recognized world-class level of professionalism and customer
care in all aspects of the customer experience. Black Box ensures that
customers are not only satisfied, but delighted with ShoreTel products
and services,” said Don Joos, vice president of global services for
ShoreTel.
About Black Box
Black Box is a leading communications system integrator dedicated to
designing, sourcing, implementing and maintaining today’s complex
communications solutions. Black Box services more than 175,000 clients
in approximately 150 countries with approximately 200 offices throughout
the world. To learn more, visit the Black Box Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks of BB
Technologies, Inc. Any third-party trademarks appearing in this press
release are acknowledged to be the property of their respective owners.
About ShoreTel
ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business
communication solutions whose brilliantly simple unified
communications platforms, applications and mobile
UC solutions promise a new rhythm of workforce engagement and
collaboration. With costly complexity eliminated by design from its
award winning, all-in-one IP
phone system, UC
and contact
center solution, and its industry leading hosted
phone system, workers enjoy a freedom and self-reliance that other
providers can’t match. Users have full control to engage and
collaborate, no matter the time, place or device, for the lowest cost
and demand on IT resources in the industry. ShoreTel is headquartered in
Sunnyvale, California, and has regional offices and partners worldwide.
For more information, visit shoretel.com
or shoretelsky.com.
