TeleTech Selected by the Leading Weight Management Services Company to Bring Technology and Service Innovation to Their Customer Experience
TeleTech
Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, announced today it has
been selected by the leader in weight management services to help build
deeper engagement with their customers by integrating innovative
technology and services into their care program.
For decades, this new client has been the go-to partner for millions of
Americans who wanted to manage their weight and health. The company
recognized that their outdated capabilities were limiting their ability
to fully engage and support their customers, so they sought a partner
who could deliver the convenience of technology with the personal
encouragement and support of a human being.
TeleTech was awarded a multi-year contract to architect and deliver an
integrated solution that combines the best technology with personalized
service. TeleTech’s cloud-based multi-channel capabilities will enable
weight loss customers to reach out for help when and where they need it.
In addition, as a strategic business partner, TeleTech will deploy a new
knowledge center to provide a social forum for weight loss customers to
share experiences, learn from each other and discover additional details
from customer service associates.
“TeleTech is excited to work with a company that is so well known for
their commitments to helping people achieve their personal health
goals,” said Judi Hand, chief sales officer of TeleTech. “We are
especially proud of this relationship because it is rooted in a mutual
commitment to the customer experience – shared by our client and
ourselves. With this new partnership in place, our client hopes to
expand its service offerings to a broader client base, ultimately making
a positive impact on weight control and overall health.”
As New Year’s resolutions and weight loss goals become top of mind for
many Americans, the client will be kicking off a new marketing campaign
in January with its celebrity spokespeople. To support this effort,
TeleTech@Home agents will be utilized during these peak seasonal months.
ABOUT TELETECH
For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value
through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the
TeleTech group of companies delivers technology-enabled solutions that
maximize revenue, transform customer experiences and optimize business
processes. From strategic consulting to operational execution, our more
than 41,000 employees drive success for clients in the communications
and media, financial services, government, healthcare, technology,
transportation and retail industries. Through the TeleTech Community
Foundation, the company leverages its innovative leadership to ensure
that students in underserved communities around the globe have access to
the tools and support they need to maximize their educational outcomes.
For additional information, please visit http://www.teletech.com.
