NCR
Corporation (NYSE:NCR) announced today that DSW
Inc. (NYSE:DSW), a leading branded footwear and accessories
retailer, will expand their use of NCR
Advanced Store point of sale (POS) software to offer DSW shoppers mobile
POS functionality and returns throughout the chain.
Advantages of bringing POS enabled tablets onto the store floor include:
-
Sales associates can easily assist customers in finding items out of
stock at the store they are in, but available at another store or on
the DSW website;
-
Loyalty program information is available anywhere, allowing associates
on the floor to personalize the shopping experience with relevant
product advice and make recommendations based on shoppers’ past
purchases;
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Increased checkout capacity and agility at peak periods like holidays,
weekends or major store sales days;
-
Sales associates and sales management can now perform back office
functions anywhere in the store floor, increasing customer service by
keeping more associates on the store floor;
DSW will also implement NCR’s enterprise returns capability, ensuring
customers get the correct refund for the correct item easily – with or
without a receipt. DSW benefits also include a clear and accurate record
of all purchases and subsequent returns available anywhere in the store,
reducing losses linked to returns.
DSW worked with NCR’s Global Consulting Group to design an engaging
mobile POS experience for customers and store associates. NCR
consultants helped DSW define an achievable mobile POS program for their
stores that provides associates ways to better serve customers
throughout the store and to generate more sales.
“DSW’s mission is to optimize the consumer experience in our stores
making it easy and efficient for consumers to purchase the shoes they
love,” said DSW Executive Vice President of Store Operations Carrie
McDermott. “Deployment of mobile point of sale in our stores is designed
to enable our store associates to get closer to the customer, making
purchasing information and even the checkout process in the aisle vs. at
traditional checkout lane. Along with our new returns systems, customer
service will be enhanced to a new and exciting level as the systems are
introduced.”
“NCR Advanced Store Mobile POS and Enterprise Returns arm retailers with
the tools they need to serve today’s increasingly time-starved,
technology savvy shoppers demand for even more robust and easy shopping
experiences and functions,” said Adam Blake, NCR Vice President and
General Manager of General Merchandise. “NCR is delighted to be part of
DSW’s efforts to bring these innovative services to DSW shoppers.”
About DSW Inc.
DSW Inc. is a leading branded footwear and accessories retailer that
offers a wide selection of brand name and designer footwear and
accessories for women, men and kids. As of November 20, 2012, DSW
operated 364 stores in 41 states, the District of Columbia and Puerto
Rico, and operated an e-commerce site, http://www.dsw.com,
and a mobile website, http://m.dsw.com.
DSW also supplied footwear to 346 leased locations in the United States
under the Affiliated Business Group. For store locations and additional
information about DSW, visit http://www.dswinc.com.
Follow DSW on Twitter at http://twitter.com/DSWShoeLovers
and "like" DSW on Facebook at http://www.facebook.com/DSW.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality, gaming,
public sector, telecom carrier and equipment organizations in more than
100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia. NCR is a trademark of NCR
Corporation in the United States and other countries.
Follow us on Twitter: @NCRCorporation, @careersatncr
Like us on Facebook: http://www.facebook.com/ncrcorp
Connect with us on LinkedIn: http://linkd.in/ncrgroup
Watch us on YouTube: www.youtube.com/user/ncrcorporation
NCR is a trademark of NCR Corporation in the United States and other
countries.
