TeleTech Positioned in the 2012 “Leaders” Quadrant of Gartner’s Magic Quadrant for Third Consecutive Year
TeleTech
Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, today announced that
Gartner has positioned TeleTech in the Leaders quadrant of the Gartner
Magic Quadrant. This designation marks the third consecutive year that
TeleTech has been positioned in the Leaders quadrant for Customer
Management Contact Center Business Process Outsourcing (BPO), Worldwide.
“We are delighted to be recognized by Gartner in the Leaders Quadrant
for the third consecutive year,” commented Ken Tuchman, TeleTech
chairman and chief executive officer. “We are also pleased that industry
analysts, like Gartner, are emphasizing the importance and value of
working with a partner, like TeleTech, that can offer a fully integrated
approach to managing the customer experience. Companies are increasingly
differentiating their brand through a superior customer experience. Our
ability to offer an end-to-end solution that integrates data-driven
strategy and technology with operational excellence continues to drive
greater customer engagement and wallet share for our clients.”
Gartner’s 2012 report reinforces TeleTech’s leadership position in the
areas of; multichannel strength, cloud capabilities, technology
expertise and thought-leadership. According to Gartner, “Leaders
demonstrate market-defining vision and the ability to execute against
that vision through CM contact center BPO services, a superior market
share (among the top 10 providers in regions where they compete), and
solid references for CM contact center BPO services, worldwide,
including a cross section of vertical industries.
“Leaders also have superior investments in innovative CM contact center
BPO service offerings, business/pricing models and service delivery
models. They have a superior understanding of client needs and of
current market conditions, and they are actively building competencies
to sustain their leadership position in the CM contact center BPO market
across multiple regions. The CM contact center BPO service providers in
this Leaders quadrant generally also have strong global and regional
service delivery operations and deep technology to leverage, and they
deliver above-average customer experience.”
ABOUT TELETECH
For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value
through the delivery of superior customer experiences across the
customer lifecycle. As the go-to partner for the Global 1000, the
TeleTech group of companies delivers technology-enabled solutions that
maximize revenue, transform customer experiences and optimize business
processes. From strategic consulting to operational execution, our more
than 41,000 employees drive success for clients in the communications
and media, financial services, government, healthcare, technology,
transportation and retail industries. Through the TeleTech Community
Foundation, the company leverages its innovative leadership to ensure
that students in underserved communities around the globe have access to
the tools and support they need to maximize their educational outcomes.
For additional information, please visit http://www.teletech.com.
ABOUT GARTNER’S MAGIC QUADRANT
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research publications and does not advise technology users to select
only those vendors with the highest ratings. Gartner research
publications consist of the opinions of Gartner’s research organization
and should not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research,
including any warranties of merchantability or fitness for a particular
purpose.
