NCR
Corporation (NYSE: NCR) today announced that Cheddar’s Casual
Café, a nationwide casual dining chain known for its affordable,
handmade quality food, is deploying NCR Aloha restaurant technology at
existing and new company restaurants in 2013. The company, which was the
only restaurant in a June 2012 Consumer Reports survey of leading
chains to receive top marks for value, will use NCR Aloha technology to
improve its ability to track and control labor, streamline the
on-boarding of new hires and enhance its loss prevention program,
allowing Cheddar’s staff to focus on exceptional guest experiences.
Cheddar’s selected NCR because of its ability to deliver a
comprehensive, leading-edge enterprise restaurant technology as well as
professional services and learning management solutions.
Cheddar’s is deploying a complete solution that includes point-of-sale
software, point-of-sale terminals with biometric readers to speed
service and increase controls, labor management tools to improve
employee scheduling and payment, and an employee theft deterrence
application at all of its restaurants. The company is also leveraging
NCR’s site and systems management applications to manage its IT platform
remotely, increasing security and reliability while rolling out
important changes in real-time, such as pricing or system updates. NCR
will provide professional services, installing the solution at each
restaurant and training the staff. New hires will also have access to an
online education portal to learn how to use NCR technology.
“Our goal is to deliver fresh, quality food to our guests in an upscale
comfortable atmosphere at a fair price,” says Don Breen, chief financial
officer, Cheddar’s Casual Café. “Using NCR Aloha solutions, we’ll be
able to track, measure and evaluate labor to make fast real-time
decisions, reducing operating costs and freeing up our staff to focus on
the satisfaction of our guests.”
“As labor costs rise, chain restaurant operators are looking for ways to
modify and restructure menus, implement labor controls and reduce
waste,” says Kim Eaton, vice president, NCR Hospitality. “Our solutions
provide a more robust technology foundation to support Cheddar’s
strategic expansion plans, while helping them proactively manage their
costs and deliver great service.”
About Cheddar’s Casual Café
Irving, TX-based Cheddar’s Casual Café was founded in 1979 as an
inviting neighborhood restaurant featuring handmade quality food offered
at a reasonable price. With that recipe, the Brand has grown to 130
company-owned and franchise locations in 23 states. Cheddar’s
differentiated position combines scratch-based, handmade quality food,
genuine, caring service in an atmosphere that features polished finishes
like copper awnings, gas lamps, reclaimed old-Chicago brick, hardwoods,
granite countertops and a 300 gallon aquarium. By offering this rich
experience at a price that is significantly below competitors, Cheddar’s
guests receive superior value and often feel reverse sticker shock –
wondering how the prices can be so modest for what they experience. In
2012, Zagat ranked
Cheddar’s the nation’s No. 1 full-service restaurant chain as well as
No. 1 in American Cuisine, the Top Rated Food and Top rated Décor and
Facilities. Consumer Reports named Cheddar's #1 in the Pub Style or
Grill Category in its two restaurant surveys in 2009 and 2012. The
company also received the top ranking in Value in Nation’s Restaurant
News/WD Partners’ Consumer Picks Edition in 2011 and 2012. For more
information, visit Cheddars.com or www.facebook.com/CheddarsCasualCafe.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, hospitality, gaming,
public sector, telecom carrier and equipment organizations in more than
100 countries. NCR (www.ncr.com)
is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other
countries.
