It’s Valentine’s Day and love is in the air. Instead of greeting cards,
your customers share online reviews and tweets expressing affection for
your brand. These love letters are proof that your customers will be
returning to do business with you again and again.
Of course, not every heart is full this Valentine’s Day. The first
edition of TeleTech’s CExpress
newsletter contains six examples of how brands can tell their
customers: Be Mine. As with all relationships, building a connection
with your customer takes dedication and work. But earning your
customers’ love is worth it and will impact your bottom line.
The February newsletter contains the latest customer experience
strategies and resources presented in six different cases:
1. How to strengthen brand love and prevail over naysayers in “How
Deep is Your Customer Love?”
2. Brands can succeed by falling
in love with and solving customers’ problems
3. Customers’ love/hate
relationships with automated phone systems
4. Couples aren’t
the only ones engaged: Know your customer
engagement patterns
5. Follow the recipe for customer
love
6. How do you show
your customers you love them?
The CExpress newsletter is published 12 times a year and is designed to
inspire customer experience excellence. Each issue contains the best
customer-centric thought-leadership and in-depth research articles. Sign
up to have the publication delivered right to your inbox.
ABOUT TELETECH
For 30 years, TeleTech (NASDAQ: TTEC) and its subsidiaries have helped
the world’s most successful companies design, enable, manage and grow
customer value through the delivery of superior customer experiences
across the customer lifecycle. As the go-to partner for the Global 1000,
the TeleTech group of companies delivers technology-enabled solutions
that maximize revenue, transform customer experiences and optimize
business processes. From strategic consulting to operational execution,
our more than 41,000 employees drive success for clients in the
communications and media, financial services, government, healthcare,
technology, transportation and retail industries. Through the TeleTech
Community Foundation, the company leverages its innovative leadership to
ensure that students in underserved communities around the globe have
access to the tools and support they need to maximize their educational
outcomes. For additional information, please visit http://www.teletech.com.
