CLIQ Digital Selects ModusLink for Mobile Gaming and Entertainment Applications Support
ModusLink
Global Solutions™ Inc. (NASDAQ: MLNK) and CLIQ
Digital announced an agreement today for ModusLink to provide live
support services for CLIQ Digital’s mobile entertainment and gaming
customers across Asia.
CLIQ Digital’s products include free and premium games, content
subscriptions and advertising and lead-generation programs. From a
single centralized contact center in Singapore, ModusLink will manage
incoming technical and billing questions from CLIQ’s customers
throughout the region in English, Bahasa, Mandarin and Cantonese.
“CLIQ Digital is a fast-growing, international company and our apps are
designed for multiple mobile operating systems and hardware platforms,”
said Thomas Kothuis, chief operating officer, CLIQ Digital. “We need a
customer support infrastructure that can manage this high number of
variables and that can also grow with us. We were impressed by
ModusLink’s ability to quickly add languages and capacity to the
Singapore contact center as we expand our footprint in the Asian market.”
“ModusLink’s contact center will automatically match the location of an
incoming number with the right agent, so that CLIQ Digital’s customers
can communicate in their native language and quickly have issues
resolved,” said Scott Crawley, president, global operations, sales and
marketing, ModusLink. “Timely resolution is important; however, our
approach to customer care logistics goes a step further as we focus on
thorough and non-scripted interactions with customers as opposed to
volume-based metrics. We expect CLIQ Digital can build brand loyalty
among its customers with this high-quality, targeted support service.”
ModusLink’s extensive range
of Customer Care services, including customer loyalty initiatives,
product marketing programs and returns management, provide additional
value to the post-sale supply chain and help maintain company and brand
reputation.
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About ModusLink Global Solutions
ModusLink Global Solutions Inc. (NASDAQ: MLNK) executes comprehensive
supply chain and logistics services that improve clients’ revenue, cost,
sustainability and customer experience objectives. ModusLink is a
trusted and integrated provider to the world’s leading companies in
consumer electronics, communications, computing, medical devices,
software, luxury goods and retail. The Company’s operating
infrastructure annually supports more than $80 billion of its clients’
revenue and manages approximately 470 million product shipments through
more than 30 sites in 15 countries across North America, Europe, and the
Asia/Pacific region. For details on ModusLink's flexible and scalable
solutions visit www.moduslink.com
and www.valueunchained.com,
the blog for supply chain professionals.
About CLIQ Digital
CLIQ Digital, which is based in Düsseldorf, Germany, is a leading
provider of games and mobile entertainment. As a marketer and publisher
of games and other mobile value-added services, the Group is active in
over 50 countries, especially through the channel of direct sales to end
customers. CLIQ Digital has been establishing its Online & Freemium
Games division since July 2010, and also its Freemium Mobile Games
division since the end of 2011. The company was founded as Bob Mobile AG
in 2005. A decisive growth step was taken in 2012 with acquisition of
Dutch company CLIQ B.V. CLIQ provided the basis of the name of the newly
positioned Group, which focuses on continuous and profitable growth
through expanding into new countries, extending its games portfolio, as
well as corporate acquisitions. The Company is listed in the Entry
Standard segment of Frankfurt Stock Exchange.
This release contains forward-looking statements, which address a
variety of subjects including, for example, the expected benefits of the
business relationship between ModusLink Global Solutions and CLIQ
Digital. The following important factors and uncertainties, among
others, could cause actual results to differ materially from those
described in these forward-looking statements: We are not designated as
this client’s sole supplier of the services referenced in this press
release; We frequently sell to our clients on a purchase order basis and
without contractual minimums and therefore our sales are subject to
demand variability; Our success depends on our ability to execute on our
business strategy and the continued and increased demand for and market
acceptance of our solutions and services; We may not be able to expand
our operations in accordance with our business strategy; We may
experience difficulties integrating technologies, operations and
personnel in accordance with our business strategy; We derive a
significant portion of our revenue from a small number of customers and
the loss of any of those customers would significantly damage our
financial condition and results of operations; Increased competition and
technological changes in the markets in which we compete; and risks
associated with international operations. For a detailed discussion of
cautionary statements that may affect ModusLink Global Solutions’ future
results of operations and financial results, please refer to our filings
with the Securities and Exchange Commission, including our most recent
Annual Report on Form 10-K and Quarterly Report on Form 10-Q.
Forward-looking statements represent management's current expectations
and are inherently uncertain. We do not undertake any obligation to
update forward-looking statements made by us.
ModusLink Global Solutions is a trademark of ModusLink Global
Solutions Inc. All other company names and products are trademarks or
registered trademarks of their respective companies.