Guidewire Software Releases Cloud-Based Apps Delivered Directly Inside Guidewire InsuranceSuite
At the ACORD LOMA 2013 Conference, Guidewire Software, Inc. (NYSE:
GWRE), a provider of Property/Casualty (P/C) insurance software
products, today announced the availability of new Guidewire
LiveSM app, ViewPoint, as well as enhancements to the
Claim CanvasSM app. Guidewire also announced a new feature,
Live Inside, which is a delivery channel that embeds these apps within Guidewire
InsuranceSuite™ products, making them easy to access within the
right workflows at the precise moment they are needed.
ViewPoint and Claim Canvas are available for use by in-production
Guidewire ClaimCenter® 6 and 7 customers. ViewPoint is also available
for use by in-production Guidewire PolicyCenter® 7 customers. As with
all Guidewire Live apps, ViewPoint and Claim Canvas are cloud-based and
can be implemented by Guidewire customerswithin days and
without a major implementation project.
Gartner recommends that insurers “integrate analytics with core business
systems and mobile strategy to be able to execute real-time business
processes. Embedded analytics and leveraging context computing will help
insurers realize performance changes and also enable more-integrated
processes than when analytics sit in an external separate system”1,
said Kimberly Harris-Ferrante, vice president, distinguished analyst,
Insurance, Gartner.
Guidewire has previously launched four Guidewire Live apps. The two apps
available within InsuranceSuite are:
-
ViewPoint – enables users to pinpoint and view a precise
location based on the latest mapping technology within their claims
and/or policy workflow. Adjusters, underwriters, agents and Customer
Service Representatives (CSRs) can now pinpoint loss or policy
locations without an address. They can also view properties or
accident sites virtually to add immediate context to an individual
customer experience, policy submission or claim investigation leading
to higher quality customer interactions and improved customer
satisfaction.
-
Claim Canvas – lets users travel virtually to a particular time
and location to visualize and filter their data on a map. They can add
weather context through pre-integrated data services from expert
sources. US insurers can overlay hail data to see where and when hail
fell, how big it was, and what claims were filed. Claim Canvas can now
be accessed within the insurer’s workflow without leaving the claim
file – saving time, and increasing accuracy and insight.
“We are excited to be a part of the Guidewire Live community and to be
one of the first customers to really dig in and put Guidewire Live to
use to enhance our business,” said Jim Kauffman, senior vice president,
Claims, California Casualty Insurance Company. “We’ve been amazed at the
creativity of the apps Guidewire has built, and by the depth of the
information we are able to quickly access and make use of. Being able to
access apps from within ClaimCenter will increase usage internally and
make the data even more powerful every day in making our business
successful.”
“Adjusters and CSRs often struggle to use external data services and
cloud technology because these tools are outside their normal workflow
and IT environment. So, we are particularly excited that Live Inside is
now available to deliver ViewPoint and Claim Canvas directly into
ClaimCenter and PolicyCenter,” said Eugene Lee, senior director, New
Initiatives, Guidewire Software. “Live Inside makes it easy for
insurance professionals to access the apps and context they need, when
they need them, during their daily work without leaving the system in
which they are already working.”
About Guidewire Live
Guidewire
LiveSM is a cloud-based network that provides insurance
professionals access to today’s data today, delivering the context to
make smarter decisions and increase customer satisfaction. Live does
this by connecting peer insurers, core system data and expert tools
through easy to use, instant on apps. Guidewire Live InsideSM
is the delivery channel that enables insurers to access Live apps inside
InsuranceSuite in their day-to-day workflow; securely, with high
availability and performance.
About Guidewire Software
Guidewire Software is a provider of software products for
Property/Casualty insurers. Designed to be flexible and scalable,
Guidewire products enable insurers to deliver excellent service,
increase market share, and lower operating costs. Guidewire products
include Guidewire InsuranceSuite™, consisting of Guidewire
PolicyCenter®, Guidewire ClaimCenter® and Guidewire BillingCenter® which
span the core functional areas in insurance and Guidewire LiveSM,
a cloud-based network connecting peer insurers, core system data and
expert tools through instant on apps. Guidewire is headquartered in
Foster City, California, with offices in Beijing, Dublin, Hong Kong,
London, Munich, Paris, Sydney, Tokyo, Toronto, and Warsaw. For more
information, please visit www.guidewire.com
1 From the Gartner report, Predicts 2013: The Nexus of
Forces Will Lead to Further Digitalization of Insurance Value Chains, November
27, 2012; Juergen Weiss, Kimberly Harris-Ferrante, Steven Leigh, Jeff
Haner authors.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite,
Guidewire PartnerConnect, Guidewire SolutionConnect, Guidewire Live,
Guidewire Live Inside, Before & After, Claim Canvas, ViewPoint, Deliver
Insurance Your Way, and the Guidewire logo are trademarks, service
marks, or registered trademarks of Guidewire Software, Inc. in the
United States and/or other countries.