MINNEAPOLIS, MN, May 9, 2013 /PRNewswire/ - RBC Wealth Management - U.S. ranks
highest in investor satisfaction among full service brokerage firms,
according to the J.D. Power & Associates 2013 U.S. Full Service
Investor Satisfaction StudySM, the company announced today.
"We are honored and proud to be ranked highest in investor satisfaction
for full-service brokerage firms by J.D. Power & Associates, and could
not have received this distinction without the hard work of our
employees, as well as the loyalty and confidence of our valued
clients," said John Taft, CEO, RBC Wealth Management - U.S. "We believe
receiving this ranking for the second time in the past three years,
reflects our steadfast dedication to putting the interests of our
clients first. We also believe it speaks to our deep commitment of
being responsible stewards of the assets our clients entrust to our
care."
The study, now in its eleventh year, measures overall investor
satisfaction with full service investment firms based on seven factors:
investment advisor, portfolio performance, account information, account
offerings, commissions and fees, website and problem resolution. The
J.D. Power & Associates study found that RBC Wealth Management
performed particularly well across the following factors - Investment
Advisor, Account Information and Investment Performance.
For 2013, RBC Wealth Management ranked highest in the study with an
overall score of 820. That is an increase of 50 points over the firm's
2012 ranking.
The 2013 Full Service Investor Satisfaction Study is based on responses
from more than 4,700 investors who primarily invest with one of the 15
investment firms included in the study. The study was fielded in
January to February 2013.
About J.D. Power & Associates
Headquartered in Westlake Village, Calif., J.D. Power & Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance
improvement, training and customer satisfaction. The firm's quality and
satisfaction measurements are based on responses from millions of
consumers annually. For more information on full-service investor
satisfaction, car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more, please visit JDPower.com. J.D. Power & Associates is a business unit of The McGraw-Hill
Companies.
About RBC Wealth Management - U.S.
In the United States, RBC Wealth Management operates as a division of RBC Capital Markets, LLC. Founded in 1909,
RBC Capital Markets, LLC. is a member of the New York Stock Exchange,
the Financial Industry Regulatory Authority, the Securities Investor
Protection Corporation, and other major securities exchanges. RBC
Wealth Management has more than $235 billion of assets under
administration and nearly 2,000 financial advisors operating in 200
locations in 42 states.
SOURCE RBC