Itron, Inc. (NASDAQ:ITRI) announced today that it has signed a five-year
contract with British Gas to provide a full suite of services in support
of more than 1.25 million electricity prepayment customers throughout
the UK. Under this contract, Itron is providing a B2B customer support
call center, prepayment vending transaction management, meter data
management, data reporting, technical support and consulting services.
Since 2004, British Gas has entrusted Itron’s Managed Services with the
provision of its electricity prepayment solution. Both parties have
agreed to a contract that will run until at least the end of 2017 and
enables the expansion of the use of Itron’s technology, which already
provides features such as in-home vending. British Gas will be able to
continue delivering market-leading solutions to its existing and new
prepayment customers while also modernizing and adapting to the
developing smart metering standards, thereby ensuring increased levels
of efficiency, quality of service and customer satisfaction.
“This contract is a prime example of Itron’s technical expertise, local
knowledge and innovative solutions that combine to help utilities like
British Gas reliably manage energy and serve their customers,” said
Nigel Hughes, managing director, for Itron in the UK. “We’re delighted
to continue our partnership with British Gas and look forward to
providing our services so that British Gas can stay focused on its core
business operations while Itron manages the rest.”
Itron’s Managed Services provides a prepayment solution to over 3.4
million homes across the UK, which includes collection and processing of
prepayment meter data (such as vending, debt and credit details) as well
as issuing prepayment keys, providing tariff updates and solution
support. Itron also offers energy suppliers with solution enhancements
such as EnergyPOINT.net®, Itron’s in-home vending service,
which enables customers to purchase and add credit to their meter from
the comfort of their home rather than visiting a retail outlet.
About Itron
Itron is a global technology company. We build solutions that help
utilities measure, manage and analyze energy and water. Our broad
product portfolio includes electricity, gas, water and thermal energy
measurement and control technology; communications systems; software;
and professional services. With thousands of employees supporting nearly
8,000 utilities in more than 100 countries, Itron empowers utilities to
responsibly and efficiently manage energy and water resources. Join us
in creating a more resourceful world; start here: www.itron.com.
About British Gas
British Gas is the UK’s leading energy supplier, and serves around 12
million homes in Britain – nearly half the country’s homes – as well as
providing energy to one million UK businesses. British Gas provides
value for money, dedicated customer service, innovative energy solutions
and the highest quality Home Services expertise in the country. Find out
more at www.britishgas.co.uk.
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