Wells Fargo & Company (NYSE: WFC) announced today that in addition to
its popular email or e-receipt option, it is introducing text receipts
at its more than 12,000 ATMs
across the country. This new service is available to all Wells
Fargo Online or Mobile
Banking customers who provide their mobile phone number. As the
first bank to offer e-receipts to its customers at its ATMs in June
2010, Wells Fargo also is the first to introduce a text receipt option.
“We are excited to offer yet another ‘green’ choice and additional
convenience to our customers when it comes to getting their banking
done,” said Alicia Moore, head of Wells Fargo ATM Banking. “Today almost
half of all receipt eligible transactions at the ATM result in customers
selecting an e-receipt or not printing a receipt. Our customers tell us
they appreciate the ability to reduce paper waste - text receipts just
give them one more option.”
Wells Fargo Online or Mobile Banking customers now have the choice to
have an ATM receipt sent to their mobile phone by text, to an Online
Banking inbox or to a designated personal e-mail account. They may also
continue to select “Print Receipt” or “No Receipt” at the ATM.
“We seek to be environmentally minded in all we do,” said Mary Wenzel,
Wells Fargo head of Environmental Affairs. “We’re offering more options
to our customers to reduce waste and preserve resources where we can.”
Text receipts offer customers a convenient option to keep track of their
transaction receipts. When at a Wells Fargo ATM, customers can select
“Text Receipt” on the receipt selection screen. Text receipts are sent
within minutes. Customers will receive a text from Wells Fargo noting
that it is a “Wells Fargo ATM receipt” which will include a description
of the transaction, which account was used, available balance for the
account, the time and date of the transaction and the identification
number of the ATM. If a customer wants to provide or update their mobile
phone number with Wells Fargo they can:
-
Talk with a banker at any Wells Fargo store across the country.
-
Log into Wellsfargo.com, click on the "Account Services" tab, and
select "Update Contact Information."
-
Call the Wells Fargo Online customer service line at 1-800-956-4442.
-
Call the Wells Fargo Phone Bank at 1-800-TO-WELLS.
Text receipts for ATM transactions mark the latest way for Wells Fargo
Mobile Banking customers to get a snapshot of their account information
via text messages. Wells Fargo launched Text
Banking in October 2007 to provide customers the access and
convenience of using text messages to manage their accounts. Since then,
Wells Fargo has continued to deliver text-related innovations such as
the ability to instantly transfer funds on demand between eligible
accounts and to transfer funds to or from an account based on preset
balance alerts.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified,
community-based financial services company with $1.4 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides
banking, insurance, investments, mortgage, and consumer and commercial
finance through more than 9,000 stores, 12,000 ATMs, and the Internet (wellsfargo.com),
and has offices in more than 35 countries to support the bank’s
customers who conduct business in the global economy. With more than
270,000 team members, Wells Fargo serves one in three households in the
United States. Wells Fargo & Company was ranked No. 25 on
Fortune’s 2013 rankings of America’s largest corporations. Wells
Fargo’s vision is to satisfy all our customers’ financial needs and help
them succeed financially.
A leader in reducing its own greenhouse gas emissions and building
sustainably, Wells Fargo has been recognized by the U.S. Environmental
Protection Agency’s Center for Corporate Climate Leadership, the Carbon
Disclosure Project and the U.S. Green Building Council. Since 2005,
Wells Fargo has provided more than $21 billion in environmental finance,
supporting sustainable buildings and renewable energy projects
nationwide. This includes investments in more than 260 solar projects
and 34 wind projects that generate enough clean renewable energy to
power hundreds of thousands of American homes each year. For more
information, please visit. www.wellsfargo.com/environment.
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