Cadence Bank, a leading regional bank serving the Southeast and Texas,
will be the first bank in Birmingham to begin using interactive video
technology.
This fall, Cadence will install two drive-up APTRA™ Interactive Teller
units from NCR Corporation (NYSE: NCR), which will extend service hours
and create friendly and efficient customer experiences. The new banking
location will be located at the corner of 23rd St. and Third
Ave. North, the site of the old Social Grill.
APTRA Interactive Teller is the only ATM-based technology that allows
people to talk to a live remote teller, while giving the teller remote
control over the machine to conduct transactions. Cadence will offer
remote teller services from 7 a.m. to 8 p.m. CST, Mondays through
Fridays, and 8 a.m. to 5 p.m. CST on Saturdays, more than doubling the
availability of its branch service hours.
“We are always exploring new ways to provide our customers with richer,
more flexible experiences to conduct their financial transactions,” said
Sam Tortorici, CEO for Cadence Bank. “These remote tellers allow us to
efficiently increase our service hours without substantially increasing
costs.”
Adding an additional 10 hours of branch service each week to a typical
financial institution branch can cost as much as $50,000 per year. APTRA
Interactive Teller can conduct approximately 95 percent of typical
teller transactions over the same timeframe at a fraction of the
operational cost.1
Through its APTRA Interactive Tellers, Cadence can offer secure teller
services during non-traditional banking hours and provide full teller
services in areas not served by branches. Cadence customers will be able
to use NCR APTRA Interactive Teller’s advanced capabilities to conduct
many of the same transactions as they would when interacting with a
teller across the desk. These include deposits, withdrawals, check
cashing, bill and loan payments, account transfers, opening new accounts
and initiating loans.
“Our customers’ satisfaction is incredibly important to us and was a key
driver in this decision,” Tortorici said. “Offering our clients the
ability to engage with live tellers longer and at hours convenient to
them was a big attraction in deploying this new technology.”
According to independent studies, adoption of this new technology is
high. Early deployers of the technology have reported an average 90
percent satisfaction rate among users ages 25 years or older, while more
than 80 percent of general banking customers ages 25 to 55 indicate they
are willing to use video teller machines for general banking
transactions.
“Cadence Bank is taking an innovative approach to make their customers’
everyday lives easier,” said Brian Bailey, vice president and general
manager, NCR Branch Transformation. “NCR APTRA Interactive Teller is
helping Cadence extend their retail network and give their customers
more flexibility in their day.”
Cadence expects to install the two APTRA Interactive Tellers by this
fall. An additional drive-up and two walk-up APTRA Interactive Tellers
will be installed later this year at locations in Birmingham yet to be
determined.
1Costs based on the typical lifespan of the APTRA Interactive
Teller system.
About Cadence Bank
Cadence Bank, N.A., based in Birmingham, Ala., is a $5.7 billion bank
with more than 100 locations in Alabama, Florida, Georgia, Mississippi,
Tennessee and Texas. Backed by 126 years of financial expertise, Cadence
serves commercial and consumer clients with a full range of innovative
banking and financial solutions designed to keep pace with their lives.
These products and services include commercial and consumer banking,
small business banking, treasury management, international banking,
specialized lending, commercial real estate, wealth management,
investment and trust services, financial planning, retirement plan
management, business and personal insurance, consumer loans, mortgages,
home equity lines and loans, and credit cards. Cadence Bank and its
affiliates, Linscomb
& Williams and Cadence
Insurance Agency, are wholly owned subsidiaries of Houston-based
Cadence Bancorp, LLC. Additional information about Cadence Bank is
available at cadencebank.com.
Cadence Bank, N.A. Member FDIC. Equal Housing Lender.
About NCR Corporation
NCR Corporation (NYSE:NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware and portfolio of
services, NCR enables more than 300 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Copyright Business Wire 2013