Telenor today announced that it has selected Accenture (NYSE: ACN) to
accelerate the implementation of a global shared services vision across
companies within the Telenor Group. Under the contract with Telenor,
Accenture will look to provide relevant shared services in areas
including Finance & Accounting, HR, IT and transactional
procurement/purchases.
The aim of the agreement is to support Telenor Global Shared Services in
achieving world-class support services by working with a highly
experienced management group. This 5-year contract with Accenture is
worth US$215 million and is designed to increase Telenor’s efficiency
and quality significantly across the relevant shared services.
Telenor actively seeks opportunities to drive quality and efficiency
improvements across the business units in the group. Global Shared
Services is a vehicle in this, and in order to build and scale-up world
class support services across geographies and business units, Telenor
determined it needed a collaborative partner.
“This is about meeting our customers’ needs. We secure quality and
efficiency through leveraging scale and volume across the Telenor
Group. This partnership will enable us to establish shared services as
an industrial vehicle and to grow and expand shared services into
new global areas. To meet future business models, we will need new and
innovative ways of operating, gain competencies from partnerships, and
establish sustainable cost structures,” said Hilde Tonne, EVP and Head
of Telenor Group Industrial Development.
Accenture will assist in implementation of industry standard practices,
processes, tools, and approaches that meet Telenor’s requirements and
lead to continuous innovation and productivity improvements. It will
also augment the development and implementation of Telenor’s service
strategies and work towards eliminating complexity from the services and
architecture. This will all help Telenor achieve its strategic goal of
becoming the industry leader in customer centricity by increasing value
creation through improving processes.
“Our long-standing relationship with Telenor has proven beneficial to
both companies,” said Bob Sell, Group Chief Executive, Accenture
Communications, Media & Technology operating group. “We are working
every day to provide the best support possible for Telenor and are
confident that we can help Telenor achieve its vision for world-class
shared services with standardized operations and efficiencies across its
entire enterprise.”
“We conducted a comprehensive selection process to evaluate potential
partners, and are excited about having selected Accenture for this
non-exclusive agreement. The competitive process has shown that they
possess the broad experience and capabilities that will enable Telenor
Group to realize our strategic objectives,” said Ingrid R. Lorange, CEO
of Telenor Global Shared Services.
About Telenor
Telenor Group is an international provider of tele, data and media
communication services. Telenor Group has mobile operations in 11
markets in the Nordic region, Central and Eastern Europe and in Asia, as
well as a voting stake of 42.95 per cent (economic stake 33 per cent) in
VimpelCom Ltd., operating in 18 markets. Headquartered in Norway,
Telenor Group is one of the world’s major mobile operators with 148
million mobile subscriptions in its consolidated operations per Q1 2013,
revenues in 2012 of NOK 102 billion, and a workforce of approximately
30,000. For more information about Telenor Group, please visit www.telenor.com.
About Accenture
Accenture is a global management consulting, technology services and
outsourcing company, with approximately 266,000 people serving clients
in more than 120 countries. Combining unparalleled experience,
comprehensive capabilities across all industries and business functions,
and extensive research on the world’s most successful companies,
Accenture collaborates with clients to help them become high-performance
businesses and governments. The company generated net revenues of
US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page
is www.accenture.com.
Copyright Business Wire 2013