PTC Acquires Enigma; Advances Market Leadership in Service Lifecycle Management (SLM)
PTC
(Nasdaq: PMTC) today announced it has acquired Enigma, a developer of
software that aggregates and delivers technical content in aftermarket
service environments.
The acquisition enhances PTC’s existing portfolio of service
lifecycle management (SLM) solutions and further distinguishes the
Company’s leadership position within the SLM market. Now, in addition to
its best-in-class capabilities in technical authoring, illustrating,
publishing, and delivering product-centric information, PTC will be able
to amass, digitize, and deliver technical content that was created
outside the PTC platform.
The Enigma products intelligently aggregate a wide variety of service
content available in many formats and then repurpose and present that
information for technicians or end users requiring technical and parts
information to operate, maintain and service complex products. By
leveraging Enigma’s technology within PTC’s existing Technical
Information and Service
Parts Information solutions, PTC will enable service-oriented
organizations to make available a broad array of technical content.
“The addition of Enigma technology to the PTC solution suite will expand
companies’ ability to deliver the best possible product performance and
service experience to their customers,” stated Lee Smith, divisional
vice president and general manager, SLM Segment, PTC. “Our combined
solution will get the right information to the right person at the right
time – regardless of the information’s origin. What made Enigma an
attractive acquisition to us was its rich intellectual property,
world-class customer base and skilled technical resources. This deal
reinforces PTC’s commitment to become the single best partner to
manufacturers, equipment operators and service providers seeking to
increase value from their service operations and improve their
customers’ experience.”
“We share PTC’s vision of providing best-in-class solutions that help
customers reduce costs and provide faster and more personalized
service,” stated Jonathan Yaron, CEO of Enigma. “Our customers will
benefit from the vision, commitment, and resources of our combined
companies.”
PTC’s decade-long investment in organic development and select
acquisitions has resulted in mature, market-leading solutions that help
service organizations produce, manage and deliver high-quality,
configuration-specific service information.
Benefit to Manufacturing and Service Organizations – A single
system that aggregates service content (including technical product
information authored and published within and outside of the PTC
platform) from across the enterprise will enable the right information
to be available at the critical point of service.
Benefit to Manufacturers’ Customers – A single system for service
that provides the latest configuration-specific content and parts
information will enable improvements in technician work quality, product
uptime, and customer satisfaction.
“Up-to-date technical and service parts information has immediate
potential to improve service outcomes and, ultimately, the customer
experience,” stated Aly Pinder, Research Analyst, Customer Experience
and Service Management, Aberdeen.
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About PTC
PTC (Nasdaq: PMTC) enables manufacturers to achieve sustained product
and service advantage. The company's technology solutions transform the
way products are created and serviced across the entire product
lifecycle – from conception and design to sourcing and service. Founded
in 1985, PTC employs over 6,000 professionals serving more than 27,000
businesses in rapidly-evolving, globally distributed manufacturing
industries worldwide. Get more information at www.ptc.com.
Forward Looking Statements and Risks
Statements in this press release about the expected combination of the
solutions, including any features or functionality, are forward-looking
statements and actual results may differ materially as a result of
changes or delays in the integration of the solutions.
PTC, the PTC logo and Enigma are trademarks or registered trademarks
of PTC Inc. or its subsidiaries in the United States and in other
countries.
Copyright Business Wire 2013