MISSISSAUGA, ON, Aug. 7, 2013 /CNW/ - RBC Insurance was ranked highest
overall in customer satisfaction for auto insurance claims experience
among insurance companies in Canada, according to the inaugural J.D.
Power 2013 Canadian Auto Claims Satisfaction StudySM.
This independent study identifies overall customer satisfaction with the
auto insurance claims experience using six categories: First Notice of
Loss, Service Interaction, Appraisal, Repair Process, Rental Car
Experience and Settlement. J.D. Power surveyed more than 2,400
customers across Canada who recently filed a claim with their auto
insurance provider.
"When clients choose RBC Insurance as their provider for auto insurance,
they put their trust in us to provide quality service and support,
especially when they file a claim," said Neil Skelding, president and
CEO, RBC Insurance. "Having our clients rate us highest in the J.D.
Power study speaks volumes about our exceptional team of professionals
who deliver their best to our clients each and every day."
Among the highlights from the study, RBC Insurance was recognized as
having the highest level of customer satisfaction in the two factors
for auto insurance claims: Settlement and First Notice of Loss.
RBC Insurance has continued to improve its claims process. For example,
it introduced Virtual Appraisals and Auto Express, two client-centric
programs that simplify the claims process and improve turnaround times.
"At RBC Insurance, we are constantly looking for ways to improve our
claims experience," added Skelding. "Our claims team has made some
major strides in making the auto insurance claims process quicker and
simpler - and our clients are signalling that these enhancements are
working for them."
SOURCE: RBC Insurance
Kiara Famularo, 905-606-1481, kiara.famularo@rbc.com
Catherine Hudon, 905-606-1425, catherine.hudon@rbc.com
Copyright CNW Group 2013