RACQ Insurance (“RACQI”), a leading provider of motor vehicle and
household insurance to over 1.7 million policyholders throughout
Queensland and northern New South Wales, and Guidewire Software, Inc.
(NYSE: GWRE), a provider of software products to general
(Property/Casualty) insurers, today announced that RACQI has
successfully deployed Guidewire PolicyCenter® as its new underwriting
and policy administration solution and Guidewire BillingCenter® as its
new billing system. Guidewire PartnerConnect alliance member, Ernst &
Young LLP, worked together with RACQI on the implementation.
RACQI simultaneously deployed PolicyCenter and BillingCenter for all of
its lines of business, in all territories, in a “big bang”
implementation approach. Currently there are 1,300 PolicyCenter users,
500 of which are also using BillingCenter. As part of this initiative,
the company also implemented Guidewire ClaimCenter® for its Motor
Liability line, expanding on the capabilities previously implemented for
its Motor and Home lines of business.
After the dissolution of their joint venture with an insurer that had
provided both core system support and IT services, RACQI was prompted to
search for new core systems that were rules-based and process-driven and
would help them improve customer and staff experience.
“There is no doubt that the relationship at the point of contact with a
member (customer) is increasingly important when compared to the actual
transactional value,” said Bradley Heath, chief executive officer,
RACQI. “The transaction activity needs to be efficient and effective,
but it has become increasingly crucial to bring other value to the
member whether it includes offering services on the web or providing
quick service on a call, for example. Being able to provide this high
level of service to our members is absolutely critical to our future,
and Guidewire technology will help us to do that.”
PolicyCenter and BillingCenter are enabling RACQI to:
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Gain a holistic, single source of truth view of customer data across
its billing and policy administration systems to enhance service
levels;
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More quickly roll out products and product changes to increase
responsiveness to the market;
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Provide its staff with an intuitive and integrated technology platform
to allow them to do their job quickly and efficiently; and
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Enhance operational efficiency through the automation of former manual
tasks.
“The satisfaction level with PolicyCenter and BillingCenter among our
people has been very high from day one,” said Greg Booker, chief
information officer, RACQI. “Staff have been especially happy with the
quality of the systems which enables them to increase their service and
sales levels. We also appreciate the reduction in training time we are
experiencing due to the familiarity with Guidewire technology.”
"We congratulate RACQI on their successful implementation of Guidewire
PolicyCenter and BillingCenter, and we are pleased that they are now an
in-production Guidewire InsuranceSuite™ customer,” said Ian Tavener,
vice president, Asia Pacific Operations, Guidewire Software. “This was a
large and vital project for RACQI, performed under extraordinary
pressure, and it is a great credit to their team that the project was
successful. We are proud to have played a part in it.”
Guidewire PolicyCenter is a flexible underwriting and policy
administration system that enables general (Property/Casualty) insurers
to grow business profitably by improving efficiency, while responding
with agility to market opportunities and enhancing relationships with
agents and customers. Designed to support both commercial and personal
lines, PolicyCenter helps insurers streamline front and back office
processes, from new business submission and quoting through policy
renewals. PolicyCenter is available as a standalone system or as part of
Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy
systems or third party applications.
Guidewire BillingCenter is a comprehensive billing and receivables
management system built on the core design principles of automation,
control and flexibility. BillingCenter allows you to deliver insurance
your way by making it easier to automate the billing lifecycle; design
flexible billing, payment and delinquency plans; manage agent
commissions; and enable rapid integration with external payment systems.
BillingCenter is available as a standalone system or as part of
Guidewire InsuranceSuite, and can be integrated to a general
(Property/Casualty) insurer’s legacy systems or third party applications.
About RACQ Insurance
RACQ Insurance, a wholly owned subsidiary of the Royal Automobile Club
of Queensland, provides motor vehicle, household, pleasure-craft and
compulsory third party insurance (CTP) at competitive premiums, backed
by a speedy claims service. RACQ Insurance is, arguably, the largest
provider of motor vehicle insurance in Queensland and the second largest
provider of household insurance. In total, RACQ Insurance provides cover
to more than 1.7 million policy holders throughout Queensland and
northern New South Wales. For more information, please visit www.racq.com.au/about_us/racqi.
About Guidewire Software
Guidewire Software is a provider of core system software to the global
Property/Casualty (general) insurance industry. Designed to be flexible
and scalable, Guidewire solutions give insurers the capability to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®,
Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key
functional areas in insurance – underwriting and policy administration,
claims management, and billing. Guidewire is headquartered in Foster
City, California, with offices in Munich, Beijing, Dublin, Hong Kong,
London, Paris, Sydney, Tokyo, Toronto and Warsaw. For more information,
please visit www.guidewire.com.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite,
Guidewire PartnerConnect, Guidewire SolutionConnect, Deliver Insurance
Your Way, and the Guidewire logo are trademarks, service marks, or
registered trademarks of Guidewire Software, Inc. in the United States
and/or other countries.
Copyright Business Wire 2013