8x8, Inc. (NASDAQ:EGHT), a provider of cloud communications and
collaboration solutions, today announced that Replicon, the leading
provider of cloud-based time
tracking solutions with 1.5 million users worldwide, has replaced
its traditional PBX phone system and call center solution with 8x8
Virtual Office business
VoIP and Virtual
Contact Center cloud-based services.
More than 7,800 companies worldwide rely on Replicon’s award-winning,
hassle-free time tracking and workforce management solutions. Using a
single platform to track time, Replicon’s cloud-based, easy-to-implement
solutions allow companies to optimize workforce productivity, reduce
compliance risk, and gain insight into business operations.
With offices in the United States, Canada, United Kingdom, India and
Australia and more than 450 employees, Replicon reached a point in its
growth where maintaining on-premise PBX equipment no longer made sense.
Global IT Director Neal Alberda determined that the company’s existing
communications solution couldn’t scale and lacked the capabilities
necessary to support Replicon’s global expansion. In addition to a
reliable, secure, and scalable telephony solution with international
service and support, Replicon needed call center and unified
communications capabilities, including video conferencing to facilitate
its worldwide recruitment efforts, as well as virtual phone numbers in
eight countries.
“Replicon had already deployed cloud services in other parts of our
organization, so we were comfortable transitioning our communications
infrastructure to this technology. However, we had additional
communication needs, including online meetings, video conferencing, and
call center capabilities, and 8x8 was really the only provider out there
that could do it all,” said Alberda. “What sealed our decision, though,
were the high marks 8x8 received from one of the industry’s leading
market research firms. I’m a big believer in the Gartner Magic Quadrant,
and it’s an impressive achievement when a service provider makes the
cut.”
Commenting on 8x8’s international service and support capabilities,
Alberda added, “Replicon is a global company that requires a local
presence in all of our markets. 8x8 enables this at very affordable
rates and also allows us to distribute call center agents in multiple
countries.” Citing recent floods in Calgary where his own office is
located, Alberda also notes that the 8x8 service helps ensure business
continuity because agents can work remotely when necessary.
“The deployment of our services across Replicon’s five international
locations illustrates how mid-market companies with a distributed global
workforce can unify their communications and collaboration needs under a
single, cloud-based solution, saving time and money while dramatically
improving employee productivity,” said 8x8 CEO Vik Verma. “Companies
like Replicon are leading the way in the adoption of cloud technologies
like ours that will forever change the way businesses communicate. We
are proud to be supporting Replicon in this endeavor and look forward to
helping facilitate the company’s future expansion and growth.”
8x8’s cloud-based software platform provides a comprehensive unified
communications and collaboration suite of services that, in addition to
replacing traditional solutions with more cost effective, flexible
alternatives, address critical challenges faced by many businesses today
such as managing globally distributed workforces and mobile devices,
maintaining business continuity, and integrating with enterprise
applications and IT systems.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is a provider of unified communications and
collaboration, or UCC, services in the cloud to small and medium
businesses, or SMBs, and mid-market and distributed enterprises. The
company delivers a broad suite of UCC services to in-office and mobile
devices spanning cloud business
phone service, virtual meeting, contact
center software and virtual desktop through our proprietary unified
software as a service, or SaaS, platform. For additional information,
visit www.8x8.com, or connect
with 8x8 on Google+, Facebook,
LinkedIn and Twitter.
About Replicon
Replicon is the leading provider of cloud-based
time tracking software. Our award-winning solutions are used by more
than 1.5 million people in over 7,800 organizations across 70 countries.
We help customers to better manage workforce attendance, expenses,
projects, professional services teams, and shared
services resources. Our diverse customer base ― from start-ups to
Fortune 500 companies ― trusts Replicon to help reduce compliance risk,
keep costs down, and provide greater insight into business performance.
Clients include: FedEx, MetLife, New Zealand Transport Agency (NZTA),
Novartis, Orbitz, and Xerox. Replicon is a global company with employees
in Australia, Canada, India, the United Kingdom, and the United States.
For more information: visit us: www.replicon.com,
call us: 1-877-662-2519 (North America) or +800-6622-5192 (outside North
America), or email us: info@replicon.com.
Copyright Business Wire 2013