Guidewire Software, Inc. (NYSE:GWRE), a provider of software products to
Property/Casualty insurers, today announced that Tokio Marine & Nichido
Fire Insurance Company Limited (TMNF), a major Japanese general
insurance company, (President: Tsuyoshi Nagano, headquartered in
Chiyoda-ku, Tokyo) has selected and deployed Guidewire ClaimCenter®
(ClaimCenter) as its new claims management system.
ClaimCenter helps TMNF achieve improved quality of claims management
services and business process transformation
As part of TMNF’s promotion of their “Business Renovation Project”
initiative, the company has embarked on a program of business process
transformation and improvement of their claims management services
quality. To do that, TMNF evaluated a number of packaged products, as
well as in-house development. As a result of this evaluation, TMNF
decided early in 2009 to implement ClaimCenter. This was prompted by
ClaimCenter’s ability to reduce development time and costs, through its
rich and proven track record overseas, its rich functionality set, as
well as ClaimCenter‘s highly flexible system architecture that allows
the customer to develop its own configurations to meet unique business
requirements.
System development time and costs reduced by leveraging Guidewire’s
high flexibility and rich functionality
The first phase of the ClaimCenter implementation project covered the
development of a claims management system for Automobile Insurance and
Compulsory Automobile Liability Insurance (CALI). This was TMNF’s first
experience with a large scale project employing the Agile development
methodology. Both the Business Processes and Systems departments were
brought together in a systems center located in Tokyo, improving
communication so that Agile could be used effectively, and as a result,
the project executed as scheduled within the planned budget. This
project involved over 100 staff, including TMNF’s System Development
Department resources and Guidewire’s technical advisory team.
Thanks to the standard processes built into ClaimCenter, its highly
flexible system architecture, and the fact that Guidewire was able to
incorporate functionality specific to the Japanese General Insurance
business that was not yet included in the product at that time, TMNF was
able to shorten the expected development time and costs by about 30
percent compared with the cost of building from scratch.
ClaimCenter to be deployed for all TMNF products
Following the full roll-out of their ClaimCenter-based claims management
system for Automobile Insurance and CALI in April 2013, TMNF expanded
the use of ClaimCenter to Fire, Earthquake and Personal Injury Insurance
in October 2013, and has plans to deploy the system to cover all of its
insurance products in the future.
“We are very happy that TMNF, one of Japan’s largest General Insurance
companies, has selected Guidewire ClaimCenter for its new claims
management system, and we congratulate the team on the successful first
phase of its ClaimCenter project,” said Ian Tavener, vice president,
Asia Pacific, Guidewire Software. “A project of this magnitude in Japan
presented us with a considerable challenge, but we were able to bring it
to fruition by maintaining close collaboration with TMNF. We are honored
that Guidewire’s solution contributes to further enhancing the quality
of TMNF’s insurance services. And, moving forward, we hope to be able to
continue to support the delivery of advanced insurance services.”
About Guidewire ClaimCenter
Guidewire ClaimCenter® is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today’s
Property/Casualty insurers. ClaimCenter’s flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer’s legacy systems or
third party applications.
About Tokio Marine & Nichido Fire Insurance Co., Ltd.
For detailed information about the company, please visit:
http://www.tokiomarine-nichido.co.jp/en/index.html.
About Guidewire Software
Guidewire builds software products that help Property/Casualty insurers
replace their legacy core systems and transform their business. Designed
to be flexible and scalable, Guidewire products enable insurers to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 150 Property/Casualty
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
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Copyright Business Wire 2013