NCR
Corporation, the global leader in consumer transactions
technologies, is transforming the branch experience in the Volksbank
Jever real estate center by implementing a hardware, software and
services solution to make property search easier, clearer and more
state-of-the-art for its customers.
The solution, recently launched in Germany, consists of the NCR
SelfServ 85 kiosk with a large touch screen and newly developed,
custom software by the NCR team in Germany. The software is specifically
tailored to the online databases of cooperative, savings and private
banks, and can be activated for display on the NCR kiosk with just one
click. The complete package includes installation along with services
for hardware and software.
The NCR kiosk replaces previous paper advertisements and provides
customers with a clear, interactive tool that they can use just as they
would on their smartphones or tablet PCs in order to discover property
offers, select town districts on a map, zoom in on images, scan QR-codes
and save object details on their mobile devices. Additionally they can
leave their contact details for further information or for a personal
consultation.
“Previously, our real estate section used to take up the whole room,
meaning that we had no space left for consulting. Likewise it was a real
challenge for customers to get an overview of current offers. We wanted
to do away with paper,” explained Holger Eden, marketing manager
responsible for the Volksbank property center. “The NCR kiosk solution
makes it a lot easier for our customers to go about their real estate
searches. Offers are clearly displayed on the touchscreen and it is
intuitive to use. At the same time, it has a truly modern appearance and
enables a better advisory experience.”
With the removal of partition walls, further space has been created for
personal consultancy zones. A coffee bar and lounge with iPads in the
public section of the branch will enable customers to experience a more
comfortable property search.
“Banks that become more innovative can effectively interact with their
customers and secure their position as attractive finance and property
centers,” said Harald Heinz, Area Industry Leader Finance at NCR and
responsible for the DACH region. “Volksbank Jever is a good example of
this necessary transformation process. With its new appearance and
modern equipment, the branch will become the central point for the
searching and financing of real estate. The combination of interactive
self-service systems and personal advice improves the quality of service
and makes everyday financial transactions easier for customers.”
Banks can customize the kiosks according to individual display style and
corporate design, and set up hardware and software within one working
day. NCR is also equipping the real estate center’s entrance area with
ATMs and statement printers. Including the real estate center, Volksbank
Jever comprises of 16 branches equipped with additional NCR ATMs and
Cash Recyclers.
About NCR
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 450 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Copyright Business Wire 2013