NCR
Corporation, the global leader in consumer transaction technologies,
today announced NCR Command Center, a software-as-a-service (SaaS)
solution that provides secure, multi-factor user authentication for
managing NCR retail technology platforms. The solution gives retailers
real-time monitoring, alerts and remote diagnostic capabilities.
NCR Command Center provides retailers and NCR support services with new
and enhanced resources to monitor and proactively resolve problems
remotely. The tool is available on supported NCR systems and enables
more up-time and fewer site visits by technicians which increases lane
availability and enhances the shopping experience.
“Remote support of site systems traditionally involved a trade-off
between ease-of-use and security. NCR Command Center provides powerful
support tools to simplify life at the site and enforce strict security
measures for who has access and what tasks they can perform,” said Jimmy
Frangis, vice president of services operations, NCR Retail. “The
implications for lowering costs and inconvenience from retail systems
outages are tremendous since many can be avoided or greatly diminished
through proactive monitoring.”
Proactive, remote monitoring creates optimal service levels
NCR Command Center is a dynamic support tool enabling enhanced levels of
service for retail systems, actively monitoring the status of each
server and terminal in real time. Proactive alerts allow many issues to
be resolved before they impact operations, allowing staff to focus on
store operations and customer service.
NCR hardware and software solutions have been engineered to provide data
output that directly supports NCR Command Center. The NCR retail
platform software and device firmware generate events and tallies that
feed the tool and its proactive nature. Management and services
personnel can link with any device, receiving an immediate view of its
‘health’.
Technicians can also conduct other activities such as queries,
transferring files and patch updates at the press of a button. Store
managers also have a real-time window into store performance issues
including interventions.
Other key features of NCR Command Center include multi-factor user
authentication, outbound-only connections, audit reporting,
version-managed application and a centralized user environment.
NCR Command Center Suite for Retail
The NCR Command Center solution is a key component of the NCR Command
Center Suite for Retail. This suite consolidates existing NCR tools and
industry-leading service innovation with enhanced remote service
management capabilities.
“NCR has experienced success with our NCR Predictive Services offering
and we continue to evolve the service model by enhancing our remote
capabilities and increasing off-site resolution to increase lane
availability,” said Roger Farmer, director of customer services, NCR
Retail. “NCR Command Center Suite for Retail is the most advanced
collection of tools currently available to remotely monitor and update
retail systems.”
The NCR Command Center Suite for Retail includes a remote management
package with NCR Command Center, global help desk services, software
distribution, predictive services and security management. The suite
also includes a performance monitoring package that scans the back
office, network and store front-end for outages and automatically routes
calls to the NCR customer care center for remote resolution or
automatically dispatching a service provider.
Management features also include a NCR Command Center app for
smartphones or tablets allowing staff instant access to the state of an
IT enterprise. Additionally NCR@YourService provides a web portal to
create, update and monitor NCR service requests and other service
related features.
To learn more about NCR Command Center and the NCR Command Center Suite
for Retail, visit the NCR booth #3005 at the National Retail Federation
Big Show Expo in New York City (January 13-14).
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 450 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Copyright Business Wire 2014