Citrix
announced today its “Silver Sponsorship” of Pink14, Pink Elephant’s 18th
annual IT service management conference, which begins February 16 in Las
Vegas, Nevada. Citrix will showcase GoToAssist, its innovative and
award-winning cloud-based solution at the conference’s exhibition.
GoToAssist enables technical support professionals to focus on managing
their work and not the associated tools by combining Service
Desk, Remote
Support and Monitoring
functionality in one interface to simplify IT operations and deliver
amazing support experiences. Citrix executive Dan Lee, senior product
line director for GoToAssist and ITIL expert, will also participate in a
panel on ITSM best practices.
Where & When:
Pink
Elephant 18th Annual International Service Management
Conference & Exposition, Feb 16-19, 2014, Las Vegas, Nevada
Citrix Session:
Best Practices for Implementing an ITSM Tool
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Date/Time: Monday, February 17, 11:45 a.m. – 12:45 p.m. PST
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Panelist: Dan Lee, GoToAssist Senior Product Line Director and ITIL
Expert, Citrix
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Description: Moderated by Pink Elephant Executive VP George
Spalding, the open forum panel brings the vendor community and
real-life IT managers together for a discussion of best ITSM practices.
The GoToAssist team will be at Booth 420 showing how GoToAssist’s
integrated Service
Desk, Remote
Support and Monitoring
functionality enables users to easily manage IT workflow without
spending time trying to manage software. Winning three industry and
product awards in its first year, GoToAssist Service Desk is aligned to
the ITIL best practices framework and streamlines service desk
operations for organizations of all sizes. When combined with GoToAssist
Remote Support and Monitoring, it solves real business issues for
support professionals by providing one tool for speeding issue
resolution, maintaining uptimes and delivering superior support.
Citrix GoToAssist can be purchased as separate or combined modules here.
About Pink14 (#Pink14)
Each year Pink Elephant presents must-attend IT service management
conferences and leadership forums that bring together IT professionals
from around the world. Beyond being thoroughly educated and entertained
by Commander Hadfield in the general session, Pink14 attendees will have
their choice of 14 tracks of over 160 breakout sessions covering a wide
array of ITSM subjects. Those interested in attending Pink14 are
encouraged to take advantage of Pink Elephant’s team
and combination pricing offers.
About Pink Elephant
With a pioneering 30-year history, Pink Elephant is a global leader in
ITIL® expert-led consulting and ITSM best-practice education. Pink
Elephant also offers a vast array of products and services, such as
business simulation workshops and online implementation tools, to help
you meet all your IT and business goals. For more information and to
check out its full list of products and services, visit pinkelephant.com
and follow Pink Elephant on Twitter: @theitilexperts
GoToAssist News and Videos
About Citrix Citrix (NASDAQ:CTXS) is a leader in virtualization,
networking and cloud infrastructure to enable new ways for people to
work better. Citrix solutions help IT and service providers to build,
manage and secure virtual and mobile workspaces that seamlessly deliver
apps, desktops, data and services to anyone, on any device, over any
network or cloud. This year Citrix is celebrating 25 years of
innovation, making IT simpler and people more productive with mobile
workstyles. With annual revenue in 2013 of $2.9 billion, Citrix
solutions are in use at more than 330,000 organizations and by over 100
million people globally. Learn more at www.citrix.com.
Citrix and GoToAssist are trademarks of Citrix Systems, Inc. and/or
one or more of its subsidiaries, and are or may be registered in the
U.S. Patent and Trademark Office and in other countries. All other
trademarks and registered trademarks are property of their respective
owners.
Copyright Business Wire 2014