NCR
Corporation (NYSE:NCR), the global leader in consumer transaction
technologies, today announced it has signed a five-year,
multimillion-dollar agreement with Emirates
NBD to revolutionize banking services in Dubai with NCR software
platforms and innovative retail banking solutions. NCR was chosen as the
unified, end-to-end self-service ATM technology vendor – hardware,
software and services - for Emirates NBD, the largest banking group in
the Middle East.
Robust NCR software platforms, including NCR
APTRA Activate, will create a reliable, secure and consistent
consumer experience across all of Emirates NBD’s self-service ATM
channels. Emirates NBD will be one of the first large financial
institutions in the world to move their self-service network to the
Windows 7 platform, enhancing security with updated patches.
As part of Emirates NBD’s new software platform, NCR will install APTRA
interactive services, a software-based technology solution that lets
live tellers take remote control of an ATM as they speak and conduct
transactions with customers via two-way audio and video. The interactive
services are delivered through APTRA
Interactive Teller, [Watch how APTRA Interactive Teller works here.]
which allows the bank to re-purpose existing resources for higher value
customer service and sales initiatives and optimize costs.
“Our agreement with NCR will deliver the latest software and hardware
technology to help transform the Emirates NBD banking experience so we
can sharpen our focus on customers and better understand their needs – a
key pillar of our business strategy,” said Ali Sajwani, Emirates NBD
Group CIO. “NCR brings a unique vision for transforming retail banking
through software platforms, helping us speed our innovation and improve
our customer experience.”
In addition, NCR will replace 200 non-NCR ATMs with NCR SelfServ cash
dispenser and intelligent deposit ATMs.
“As one of the premier financial institutions in the region, Emirates
NBD continues to find new ways to delight their customers with
outstanding service and convenience,” said Stelios Fragkos, vice
president Asia, Middle East and Africa, NCR Financial Services. “Through
these new software platforms, Emirates NBD’s customers will experience a
faster and more convenient banking experience, making their everyday
transactions easier.”
About Emirates NBD
Emirates NBD (DFM: Emirates NBD) is a leading bank in the region.
Emirates NBD is the leading retail banking franchise in the UAE, with
149 branches and over 768 ATMs and CDMs. It is a major player in the UAE
corporate banking arena, and has strong Islamic banking, investment
banking, private banking, asset management, global markets and treasury,
and brokerage operations.
The bank has operations in the UAE, the Kingdom of Saudi Arabia, Qatar,
Singapore, the United Kingdom and Jersey (Channel Islands), and
representative offices in India, Beijing and Iran. For more information,
please visit: www.emiratesnbd.com
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia, with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Copyright Business Wire 2014