RingCentral,
Inc. (NYSE: RNG), a leading provider of cloud
business communications solutions, today announced that the Texas,
Tennessee and Oklahoma franchise of Jackson Hewitt Tax Services has
prepared for tax season by connecting its 82 locations using
RingCentral’s flexible and quickly deployable cloud-based business
communications platform.
“Tax season can be an extremely stressful time for customers, but also
for our IT department, which needs to get our storefronts up and running
in a matter of weeks,” said Jim Springfield, Jackson Hewitt franchise
owner and CEO. “Connectivity between our employees and customers is
critical to our business, especially given the high volume of calls
leading up to April 15. We chose RingCentral’s cloud-based platform
because it is quick and easy to deploy and manage, allowing us to focus
on what we do best, which is providing our customers the best service.”
Jackson Hewitt is the second largest tax preparation provider in the
world. The company assists millions of people in preparing local, state
and federal tax returns every year. The Texas, Tennessee and Oklahoma
franchise of the company employs 450 workers and operates branches
spread across 82 locations, including 42 storefronts and 40 locations
inside Walmart and Sears.
Jackson Hewitt ramps up its staffing during tax season, which poses
unique IT challenges for the franchise. For example, using the
infrastructure inside of Walmart and Sears locations can be logistically
difficult. Additionally, setting up a hardware-based PBX phone system at
each of the 82 branches is cost-prohibitive and difficult to deploy and
manage for Jackson Hewitt’s limited number of IT staff.
To help address these challenges and tax season demand, the Jackson
Hewitt franchise turned to RingCentral’s flexible and feature-rich cloud
business communications platform. Despite there being three different
Internet providers across the 82 locations, RingCentral ensured a smooth
onboarding process for both IT and employees. Additionally, their IT
group is able to centrally manage a single phone system across all
locations. The franchise believes that it will save over $50,000 this
season by switching to RingCentral.
“The IT transformation Jackson Hewitt needs to undergo each year to
prepare for tax season is astounding, and we are pleased to play such a
major role in their business-critical operations,” said Ryan Azus,
senior vice president of worldwide sales at RingCentral. “Thanks to the
power of RingCentral’s cloud platform, the company can quickly and
cost-effectively get fully ready, just in time for the tax season.”
About RingCentral
RingCentral,
Inc. (NYSE: RNG) is a leading provider of cloud business
communications solutions. Easier to manage and more flexible than
on-premise communications phone systems, RingCentral’s cloud solution
meets the needs of modern distributed and mobile workforces, while
eliminating the expense and complications of on-premise traditional
hardware-based systems and software. RingCentral is headquartered in San
Mateo, California.
RingCentral, the RingCentral logo, and RingCentral Office are trademarks
of RingCentral, Inc.
Copyright Business Wire 2014