PRESS RELEASE
Zain Self-Care Application, Co-Created by Infosys and Zain Bahrain, Witnesses
Strong Adoption across Bahrain
- Innovative Mobile Application Enhances User Experience for Zain Bahrain
Subscribers
Manama, Bahrain, & Bangalore, India, March 27, 2014 - Zain Bahrain, the most
innovative telecommunications operator in Bahrain and Infosys, a global leader
in consulting, technology and outsourcing have co-created Zain Self-Care, an
application that is radically transforming user experience for Zain's
subscribers, through self-service. Zain Self-Care is an innovative mobile
application for smart phones and tablets that is built using Infosys AssistEdge
, a product that transforms customer experience across channels. The
application functions on all operating systems including iOS, Android, Windows
and Blackberry.
Launched in February 2013, Zain Self-Care is a first-of-its-kind mobile telecom
application from an operator in Bahrain. It currently enjoys wide-spread
adoption across the company's customer base and offers Zain's subscribers
unparalleled convenience in managing their telecom service needs.
Upendra Kohli, Vice President, Regional Head-South East Asia, Middle East &
Africa, Infosys said, "The increased adoption of smartphones across the Middle
East is driving demand for new digital experiences and services. The Zain
Self-Care application, built using Infosys AssistEdge, is helping Zain expand
its range of offerings and improve user experience. We will continue to bring
our deep understanding of the global telecommunications industry and technology
to enable Zain to meet the changing needs of its subscribers."
The intuitive interface of Zain Self-Care allows customers to access their
account information, subscribe to new services and make use of a range of
value-added and self-help services.
Mohammed Zainalabedin, General Manager, Zain Bahrain commented, "We are
committed to leveraging technology to deliver the best experience to our
customers and provide superior service. We chose Infosys as our partner since
they have demonstrated a thorough understanding of the evolving needs of our
customers. We value their ability to provide a solution which addresses our
needs around scalability and speed, with an eye on the future."
Application Highlights:
* The application uses the mobile self-care capabilities of Infosys
AssistEdge to provide superior service on smart devices to retail and
enterprise customers
* Zain Self-Care allows users to view, control and manage their voice and
data packages. Users can also receive personalized news updates, purchase
value-added services, and make bill payments in a secure environment
* The interactive features of Zain Self-Care allow customers to better
understand their usage patterns and manage their accounts and spends
* It is available on all popular mobile platforms and can be downloaded from
app stores
* Android- https://play.google.com/store/apps/details?id=
com.infosys.zain.selfcare
* Apple - https://itunes.apple.com/bh/app/self-care/id594243362?mt=8
* Blackberry - http://appworld.blackberry.com/webstore/content/21748371/?
countrycode=IN
About Zain
Zain Bahrain is part of Zain Group, a leading telecommunications operator
across the Middle East and Africa providing mobile voice and data services to
over 46.1 million active customers as of 30 December 2013. With a commercial
presence in 8 countries, Zain operates in Bahrain, Kuwait, Iraq, Jordan, Saudi
Arabia, Sudan and South Sudan. In Lebanon, the Group manages `touch' on behalf
of the government. In Morocco, Zain has a 15.5% stake in `INWI', through a
joint venture. Zain is listed on the Kuwait Stock Exchange (stock ticker:
ZAIN).
For more information on Zain Group mobile operations across the region, please
email: info@zain.com or visit:
www.zain.com
www.facebook.com/zain
www.twitter/zain
www.youtube.com/zain
For more information on Zain Bahrain, please visit www.bh.zain.com or email
customercare@bh.zain.com
About Infosys
Infosys is a global leader in consulting, technology and outsourcing solutions.
We enable clients, in more than 30 countries, to stay a step ahead of emerging
business trends and outperform the competition. We help them transform and
thrive in a changing world by co-creating breakthrough solutions that combine
strategic insights and execution excellence. Visit www.infosys.com to see how
Infosys (NYSE: INFY), with $7.4B in annual revenues and 158,000+ employees, is
Building Tomorrow's Enterprise® today.
Safe Harbor
Certain statements in this release concerning our future growth prospects are
forward-looking statements, which involve a number of risks and uncertainties
that could cause actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to these
statements include, but are not limited to, risks and uncertainties regarding
fluctuations in earnings, fluctuations in foreign exchange rates, our ability
to manage growth, intense competition in IT services including those factors
which may affect our cost advantage, wage increases in India, our ability to
attract and retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration, restrictions on
immigration, industry segment concentration, our ability to manage our
international operations, reduced demand for technology in our key focus areas,
disruptions in telecommunication networks or system failures, our ability to
successfully complete and integrate potential acquisitions, liability for
damages on our service contracts, the success of the companies in which Infosys
has made strategic investments, withdrawal or expiration of governmental fiscal
incentives, political instability and regional conflicts, legal restrictions on
raising capital or acquiring companies outside India, and unauthorized use of
our intellectual property and general economic conditions affecting our
industry. Additional risks that could affect our future operating results are
more fully described in our United States Securities and Exchange Commission
filings including our Annual Report on Form 20-F for the fiscal year ended
March 31, 2013 and on Form 6-K for the quarter ended December 31, 2013.These
filings are available at www.sec.gov. Infosys may, from time to time, make
additional written and oral forward-looking statements, including statements
contained in the company's filings with the Securities and Exchange Commission
and our reports to shareholders. The company does not undertake to update any
forward-looking statements that may be made from time to time by or on behalf
of the company unless it is required by law.
For further information, please contact:
EMEA Asia Pacific The Americas
Paul de Lara Sadaf Khan Tara Kozak-Lindsay
Infosys, UK Infosys, India GolinHarris
+44 2075162748 +91 80 4156 4971 +1-212-373-6020
Paul_deLara@infosys.com Sadaf_Khan03@infosys.com TKozakLindsay@golinharris.com