In order to better serve customers working night shifts in the oil,
medical and other businesses of West Texas and the Texas panhandle, FirstCapital
Bank of Texas now offers live teller service 24 hours a day, five
days a week and will soon expand that to 24 x 7 service. With
interactive video software from NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technology, FirstCapital customers can bank with a live video teller and
conduct up to 95 percent of typical teller transactions – beyond what
can be done at an ATM.
With NCR APTRA™ Interactive Teller, a live teller takes remote control
of the device while on video chat over its screen. FirstCapital’s
interactive tellers work out of the Lubbock, Texas branch and can
support customers at any of the bank’s 10 Interactive Teller kiosks. The
latest Interactive Teller unit went live March 19, as part of the bank’s
new branch opening in Amarillo.
“FirstCapital Bank is committed to bringing customers an array of
quality financial products with personalized service that no other bank
in The Panhandle and West Texas can offer,” said Brad Burgess, CEO,
FirstCapital Bank of Texas. “For more than 15 years, we have been
providing customers with a complete package of banking products and
services with a personal smile and handshake by hometown, friendly
people. Soon, we will be leveraging new NCR technology to be able to
deliver our signature personalized banking by hometown friendly people
24 hours per day, seven days per week.”
FirstCapital worked hand-in-hand with NCR and FTSI.
FTSI is one of NCR’s largest financial services solutions partners,
serving Texas, California and the Pacific Northwest since 1998.
FirstCapital’s Interactive Teller units are available both in lobbies
and drive-thru banking.
“We’re proud of FirstCapital’s investment in APTRA Interactive Teller
technology,” said Susan Napier, President/CEO of FTSI. “Their new
enhanced and expanded service options will differentiate them as a
service leader in their community, while lowering long-term operating
costs which will positively impact their profitability.”
“FirstCapital is a terrific example of how Interactive Teller is helping
transform customer service in local communities,” said Jed Taylor,
general manager, NCR Interactive Services. “The people in West Texas and
the panhandle need more than traditional banker’s hours, and
FirstCapital is using the efficiency and convenience of technology to
deliver banking service when and where their customers need it.”
About FirstCapital Bank of Texas
FirstCapital Bank of Texas was chartered in November of 1998 and has
offices in Amarillo (2), Lubbock (1) and Midland (4), Texas.
FirstCapital Bank presently employs over 170 team members across the
three markets it serves. We also have an accomplished Board of Directors
who are well respected in the communities in which they live. Our Board
brings expertise in fields such as oil and gas, real estate and medicine.
FirstCapital Bank of Texas is the only community bank serving the
financial needs of the three major financial centers in the Panhandle
and the Permian Basin Regions of Texas. Each market brings economic
diversification to the Company. Amarillo includes a strong emphasis in
cattle, government and general business and Lubbock brings a major
university, medical and agricultural market. Midland and the Permian
Basin Region is one of the largest energy producing regions in the
country.
The Company and its team members strive towards a common vision of
“Making Every Customers Dream a Reality” and exemplify that vision in
each interaction we have with our customers. We focus primarily on
providing a broad range of financial services to small and medium size
business and retail financial services for the owners and employees of
those businesses. The Company also has a strong mortgage lending
presence in all of the markets served.
As of February 2014, First Bancshares of Texas, holding company for
FirstCapital Bank of Texas, reported Total Consolidated Assets of
$810,374,024.
Web Site: www.fcbtexas.com
Facebook:
www.facebook.com/firstcapitalbank
About FTSI
FTSI is the largest independent provider of ATM services for credit
unions and community banks in the Western Region of the United States.
Connecting clients with financial industry technologies since 1998, FTSI
offers a comprehensive collection of cutting-edge ATM management
solutions including hardware, software, cash services and first and
second line maintenance, in addition to consultative services to assist
clients in a variety of areas. FTSI helps financial institutions
increase ROI on their ATM channel, while allowing branch and
administration employees to focus on customer-facing activities. FTSI
connects leading technology with superior customer service to create
turn-key solutions for customers.
Web sites: www.ftsius.com
Twitter:
@FTSIUS
Facebook:
www.facebook.com/FTSIUS
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Copyright Business Wire 2014