NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that it has entered into an agreement with
Auckland’s Vector
Arena, New Zealand’s largest indoor venue, to implement an extensive
suite of innovative NCR venue management solutions. The new solution at
the 12,000-capacity arena will make every customer interaction an
exceptional experience.
NCR will deploy NCR
Venue Manager, an advanced touchscreen point-of-sale (POS) and back
office solution on 70 NCR POS terminals throughout the venue. NCR Venue
Manager will provide managers with sales and inventory information to
accurately report, analyze and forecast sales, reducing wastage and
keeping costs under control. It offers customers exceptional venue
experience with reduced queue time and faster delivery of food and
beverages.
For the first time, managers at the Vector Arena will experience the
convenience of NCR
Vital – an innovative mobile application that turns data collected
from the POS systems into actionable information delivered on a
smartphone. This empowers the venue operator to access real-time data on
venue performance metrics, employees and operations whether on-site or
not.
“This is another step in our goal to become a market leader in customer
service. Queue-busting efficiency is an absolute must for us; serving
12,000 people with a drink in 20 minutes flat is quite a mission, and we
are already seeing improvement in speed of service,” said Adam Lynch,
Vector Arena Operations Manager. “The more intuitive interface has been
a hit with staff, and the ability to move tills between outlets has
enabled us to deploy staff to where demand proves to be on the night.
The adoption of these new technologies re-affirms our goal of being the
artist’s and the audience’s favourite arena in Australasia.”
“The NCR solution puts Vector Arena at the forefront of venue technology
by providing amazing flexibility, control and connectivity,” said Nick
Wagnitz, NCR general manager - Hospitality & Stadiums / Arenas. “We look
forward to supporting Vector Arena’s goals to engage fans and build its
reputation as one of the world’s premier entertainment destinations.”
The NCR advanced touchscreen POS terminal was selected because it can
withstand Vector Arena’s punishing conditions and deliver faster
service. This is critical in a large arena environment, where huge
numbers of consumers make purchases in a small time window before taking
their seats. The NCR POS technology is built to withstand the physical
demands typical of food and beverage outlets.
Vector Arena's strength lies in its flexibility to be configured into
intimate modes, scaling exactly to accommodate audiences from 1,800 to
12,000 in the main arena, and 100-300 in the Tuning Fork events space.
The arena has featured a host of major international concerts, with
artists as diverse as Beyoncé, Radiohead, Metallica and major sporting
events including International Netball, Basketball, Wrestling, BMX, Ice
Hockey and Ice Shows amongst many others.
About Vector Arena
Vector Arena opened in 2007, and has hosted over 700 events with over
2.8 million customers through its doors in just 8 years. 2013 was a
record-breaking year, with a total attendance 0f 577,000 and the venue
was awarded EVANZ ”TicketDirect Supreme Venue of The Year” and
”Ticketmaster Best Large Venue”.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Copyright Business Wire 2014