ModusLink
Corporation, a wholly owned subsidiary of ModusLink Global Solutions™,
and Republic
Wireless have announced a strategic engagement whereby ModusLink
manages a complete reverse logistics program for the innovative wireless
service provider. Launched in 2013, the program includes customer
returns, triage, repair and fulfillment of high-quality refurbished
mobile devices and accessories.
Republic Wireless, the innovative wireless service provider saving
consumers money on their wireless service by harnessing the power of
both WiFi and cellular to lower the cost of smartphone service, selected
ModusLink for its deep expertise, flexible solutions and scalability in
reverse logistics management of consumer electronics, particularly
mobile devices.
“In a case where a return or exchange is necessary, our priority is to
execute the logistics of that transaction quickly and reliably for our
customers,” said Alan Pendleton, Director, Supply Chain Management,
Republic Wireless. “ModusLink provides the level of technical expertise
and process flexibility required to deliver this positive customer
experience, while providing our supply chain team with visibility of
each serialized inventory asset throughout the reverse logistics
lifecycle. This helps Republic Wireless meet the needs of each customer,
individually, and improves our ability to maximize recovery on returned
assets.”
“Customer support is an integral component of the business plan for any
consumer electronics company and Republic Wireless put considerable
planning into their approach,” said Scott D. Smith, Chief Commercial
Offer at ModusLink. “We have proven processes dedicated to managing
highly efficient returns programs for some of the leading wireless
carriers. This deep industry experience ensures Republic Wireless has a
supply chain business partner that can execute their returns process in
a way that is seamless for their customers and supports their innovative
business model.”
ModusLink’s Returns Management Solution is designed to promote customer
satisfaction with the process and maximize cost efficiency for the
client. ModusLink handles all aspects of returns, repair and recovery
for brick-and-mortar and online retailers and manufacturers. Available
solutions include reconciliation of financial transactions, 24x7
customer support and complete integration with other logistics services.
Additional Resources
About Republic Wireless
Recognized in the 2014 PCMag.com
Readers Choice Awards as having better overall customer satisfaction
than the largest four national carriers, Republic Wireless is a wireless
service provider dedicated to helping consumers save money on smartphone
service. Republic Wireless, a division of Bandwidth, headquartered in
Raleigh, North Carolina, is spearheading a wireless freedom movement to
return value and control of the smartphone experience to members by
leveraging the power of both WiFi and cellular networks. Our Hybrid
technology uses WiFi in the home, office or anywhere else as the primary
network for calls, texts and data. When outside of WiFi coverage, the
smartphone works just like a typical smartphone on the cellular networks
of national CDMA carriers. Visit www.republicwireless.com
for more information.
About ModusLink Corporation
ModusLink Corporation, a wholly
owned subsidiary of ModusLink Global Solutions Inc. (NASDAQ: MLNK),
executes comprehensive supply chain and logistics services that are
designed to improve clients’ revenue, cost, sustainability and customer
experience objectives. ModusLink is a trusted and integrated provider to
the world’s leading companies in consumer electronics, communications,
computing, medical devices, software, luxury goods and retail. The
Company’s operating infrastructure is supported by 25 sites across North
America, Europe, and the Asia/Pacific region. For details on ModusLink's
flexible and scalable solutions visit www.moduslink.com
and www.valueunchained.com,
the blog for supply chain professionals.
ModusLink Global Solutions is a trademark of ModusLink Global
Solutions Inc. All other company names and products are trademarks or
registered trademarks of their respective companies.
Copyright Business Wire 2014