Los Angeles-based executive benefits provider MullinTBG announced today
the creation of a new Plan Sponsor Reporting Center, which was developed
by the firm after receiving feedback through its Client Satisfaction
Program. The announcement coincides with the reveal of the firm’s
fourteenth annual Client Satisfaction survey results. MullinTBG is a
Prudential Financial, Inc. company (NYSE:PRU).
“Over the years, many of MullinTBG’s system enhancements and
developments were based on client requests received through our Client
Satisfaction Program,” said Yong Lee, chief operating officer at
MullinTBG. “This program has proved invaluable to MullinTBG’s ability to
continue to provide a high level of customer care, offer new services,
technology and benefit features and deliver on our mission of
maintaining successful partnerships.”
MullinTBG’s new Plan Sponsor Reporting Center offers plan sponsors more
options, flexibility and convenience for accessing the plan- and
participant-related information they need. Plan sponsors can run 22 new
standard reports for balances, elections, transactions and enrollment,
as well as customize, save and schedule a variety of reports to run
on-demand.
Ad hoc report building and customization features include:
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Date range
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Output format
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Customizable report names and automatic report scheduling
First introduced in 2000, MullinTBG’s Client Satisfaction Program was
developed to solicit feedback -- both via electronic surveys and
face-to-face meetings -- on all aspects of the company’s service
delivery. MullinTBG has a 97 percent client retention rate and the most
recent survey yielded an average rating of 8.8 out of 10.
“We look at our Client Satisfaction Program as an important part of our
quality control initiative,” Senior Vice President Nancy McGinnis, who
has managed the program since its inception, notes. “It’s important to
listen to our clients. By providing an objective feedback loop between
the client and MullinTBG on customer service, we are able to make
adjustments and improvements to our processes as necessary -- like
creating the Plan Sponsor Reporting Center.”
Other changes made over the years as a result of client requests include:
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Scheduling in-service withdrawals
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Customized vesting schedules for various forms of company
contributions (e.g., signing bonuses versus a company match)
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Enhanced notional dividend reinvestment capabilities between specific
deferral sources and investment crediting options
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Specific participant-level investment election restrictions
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Customizable system-validated distribution rules and participant
benefit statements
MullinTBG is a Prudential Financial company and one of the nation’s
largest providers of nonqualified executive benefits, with 817
customized plans and over $25.2 billion in total assets as of December
31, 2013, representing 74,400+ corporate executives. The firm is
headquartered in Los Angeles (El Segundo) and has regional offices in
Chicago, Dallas, Irvine, New York and Orlando. For more information,
please go to www.mullintbg.com.
Prudential Retirement delivers retirement plan solutions for public,
private, and non-profit organizations. Services include state-of-the-art
record keeping, administrative services, investment management,
comprehensive employee investment education and communications, and
trustee services. With over 85 years of retirement experience,
Prudential Retirement helps meet the needs of over 3.8 million
participants and annuitants. Prudential Retirement has $322.9 billion in
retirement account values as of December 31, 2013. Retirement products
and services are provided by Prudential Retirement Insurance and Annuity
Company (PRIAC), Hartford, CT, or its affiliates.
Prudential Financial, Inc. (NYSE: PRU), a financial services leader with
more than $1.1 trillion of assets under management as of December 31,
2013, has operations in the United States, Asia, Europe, and Latin
America. Prudential’s diverse and talented employees are committed to
helping individual and institutional customers grow and protect their
wealth through a variety of products and services, including life
insurance, annuities, retirement-related services, mutual funds and
investment management. In the U.S., Prudential’s iconic Rock symbol has
stood for strength, stability, expertise and innovation for more than a
century. For more information, please visit www.news.prudential.com.
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Copyright Business Wire 2014