Cigna (NYSE:CI) welcomed over 100 new customer service employees at a
ribbon-cutting opening the company’s new health care call center in
North Fayette, as service associates at the new call center began taking
customer calls. Fifty more customer service personnel will be hired by
year-end.
Cigna executives celebrate opening of a new customer service call center in Pittsburgh with a ribbon cutting. Front row: Bobbi Betush, Customer Service Manager; Rachel Weed, Senior Customer Service Associate; Kellie Adlof, Customer Service Director; Romano Richetta, VP, Client & Customer Service. Back row: Mark Marsters, Senior Vice President, Group Operations and Brett Browchuk, Senior Vice President, Service Operations (Photo: Business Wire)
“Cigna focuses on meeting the needs of individuals and providing around
the clock customer service as a competitive differentiator,” said Julia
Huggins, Cigna president for Pennsylvania. “Cigna's investment in the
Pittsburgh region stems from a great pool of talent who are well-suited
to meet the needs of our customers and from our commitment to being part
of a healthy and competitive marketplace in the region.”
Cigna already has major operations in Pittsburgh, which has grown to
approximately 1,500 employees locally working in the company’s new call
center and also in its health coaching and case management center and in
the Cigna disability insurance unit. The new jobs in Pittsburgh result
from growth in the number of Cigna's medical plan customers both
nationally and in western Pennsylvania. Customer service associates
located in Pittsburgh will work to assist customers from many different
states.
In addition to its operations in Pittsburgh, Cigna also has a historic
presence in the Commonwealth of Pennsylvania that includes nearly 4,000
employees and stretches across the state; including the historic
headquarters of the Life Insurance Company of North America in
Philadelphia and its claims operations center in Scranton.
Cigna is committed to diversity and offers an array of employee benefits
to employees including health, dental and disability insurance. Its
employees are active in the community, which most recently included
Pittsburgh’s inaugural Achilles
International Hope & Possibility Race bringing together more
than 300 volunteers and athletes with disabilities. Cigna has also been
a national title sponsor of the March of Dimes. More than 650 Cigna
employees signed up to participate in the upcoming Pittsburgh walk and
Run for Babies 5K.
In 2009, Cigna became the first health service company to provide its
customers with live 24/7/365 access to its customer service
representatives for medical, dental and pharmacy plan customers and
contracted health care professionals.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company
dedicated to helping people improve their health, well-being and sense
of security. All products and services are provided exclusively by or
through operating subsidiaries of Cigna Corporation, including
Connecticut General Life Insurance Company, Cigna Health and Life
Insurance Company, Life Insurance Company of North America and Cigna
Life Insurance Company of New York. Such products and services include
an integrated suite of health services, such as medical, dental,
behavioral health, pharmacy, vision, supplemental benefits, and other
related products including group life, accident and disability
insurance. Cigna maintains sales capability in 30 countries and
jurisdictions, and has approximately 80 million customer relationships
throughout the world. To learn more about Cigna®, including links to
follow us on Facebook or Twitter, visit http://www.cigna.com.
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