NCR
Corporation (NYSE: NCR), the global leader in consumer
transaction technologies, announced today that Globe
Telecom, a leading telecommunications provider in the Philippines,
chose the NCR Bill Pay solution allowing customers to quickly pay their
bills in a store without employee assistance.
“NCR was recommended to us by our sister company, Bank of the
Philippines Islands, that has been using NCR ATM technology for several
years,” says Ed Reyes, director, Stores Transformation Department –
Ancillary Business. “By providing our customers with the ability to come
in and pay their bills through an automated solution, we are giving them
a better level of customer service – one that separates Globe from our
competitors.”
In the retail locations where the NCR Bill Pay solution has been
installed, Globe Telecom has seen dramatic customer adoption of the new
technology with kiosk payments significantly exceeding over-the-counter
cash payments. Customers can also use the technology to pay bills with
credit cards or GCash accounts -- a unique mobile wallet application in
the Philippines. The automated solution also enables Globe customers to
top-up their pre-paid services or add to the balance of their GCash
accounts. This frees employees to spend more time with current and
potential customers that need assistance or advice on new products and
services.
“Globe Telecom’s adoption of the NCR Bill Pay solution demonstrates
leadership in differentiating the customer experience with flexible
solutions that provide more options to get customers on their way
quicker while providing more attention to customers that need help,”
says Sophia Williams, vice president and general manager for Telecom and
Technology at NCR Corporation. “While the initial purpose is bill
payment, the versatility of the NCR Telecom Storefront portfolio is that
it allows Globe to offer other services or to add additional value down
the road.”
As usage increases, the NCR
Bill Pay solution can be easily enhanced with new functionality and
services to drive increased business and additional operational
efficiencies. As Globe continues to transform the retail experience and
differentiate itself from the competition, they are evaluating
additional NCR Storefront solutions.
NCR’s Telecom Storefront solutions provide a holistic approach to
creating a differentiated consumer experience. This is accomplished
through consulting services to define today’s omni-channel environment
as well as technology solutions that improve in-store efficiency,
operations and support to drive high solution availability.
About Globe Telecom
Globe™
is a leading telecommunications company in the Philippines. Our mission
is to inspire and enrich lives through communications by way of our
vision of having the happiest customers.
Through our renewed commitment to "enriching lives through ease and
relevance", our goal is to enrich everyday communications by simplifying
and removing obstacles in communication technology so that we bring our
customers closer to what matters to them most.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web site: www.ncr.com,
www.ncrsilver.com
Twitter: @NCRCorporation
Facebook: NCR
Corp.
LinkedIn: NCR
Corporation
YouTube: www.youtube.com/user/ncrcorporation
Copyright Business Wire 2014