NCR
Corporation, the global leader in consumer transaction technologies,
today announced that Golden Chick, a Texas-based quick service
restaurant, has successfully piloted the NCR Drive-Thru Timer to help
improve the customer experience and efficiency of its business.
The suite of NCR software and hardware integrates with a restaurant’s
existing point of sale system, such as Aloha, to provide a digital
display of real-time data on speed, accuracy and ticket averages to
optimize drive-thru performance. The system was installed in two of its
corporate-owned locations helping shift a percentage of its heavy
in-store traffic to the fast drive-thru lanes, and since then sales have
grown in those locations.
Since opening its first store more than 40 years ago, Golden Chick has
experienced steady growth with new restaurants opening throughout the
US, bringing the chain-wide total to over 130. As business continues to
grow for Golden Chick, the chain needed to maintain the speed and
accuracy that customers had grown to expect, particularly in the
drive-thru. However, Golden Chick lacked the real-time data necessary to
identify areas for improvement and measure consistency to make the
necessary improvements.
“The NCR Drive-thru Timer is a powerful technology that gives us
real-time visibility into the operational efficiency of our drive-thru
while providing us with the necessary metrics to make adjustments
‘on-the-fly’,” said Jay Tharian, New Store Coordinator at Golden Chick.
“We are piloting the system in two of our locations and have seen a
significant increase in ticket count, ticket average and sales. We
intend to roll this solution out to several of our sites by the end of
2015.”
Drive-thru data is accessible at the store through easy-to-view displays
for the crew and managers, while reports are available to management
from any location via a web interface.
“Throughput is one of the most important elements to operating a
successful quick service business,” said Dennis Davidson, vice
president, Specialty Hospitality. “We are thrilled to provide this
unique technology to Golden Chick as they take a progressive approach to
drive-thru sales and service.”
About Golden Chick
Golden Chick is a chain restaurant known for its signature Original
Golden Tender™, a marinated chicken tenderloin that’s hand-battered and
cooked to a delicious golden perfection. Based out of Dallas, the
restaurant chain has 130+ locations throughout Texas, Oklahoma, South
Carolina and Georgia. The first international location opened in Amman,
Jordan, in the fall of 2011, Shanghai, China, in 2014 and locations
throughout the Middle East and Asia are under development. For more
information, visit www.goldenchick.com.
About NCR Corporation
NCR Corporation (NYSE:NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia, with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Copyright Business Wire 2014