Turkcell’s (NYSE:TKC) (BIST:TCELL) fully-owned subsidiary Turkcell
Global Bilgi, Turkey’s leading customer experience center, won the top
prize for “Best Customer Experience” at ContactCenterWorld.com’s “Top
Ranking Performer Awards 2014”.
The award is one of the most prestigious accolades of the contact center
industry. Turkcell Global Bilgi, which had received
ContactCenterWorld.com’s EMEA regional award earlier in the year in the
same category, was recognized globally by its peers from 3 regions for
its commitment to customer satisfaction. This is the 5th time, in as
many years, that Turkcell Global Bilgi receives top honors for global
best practice in ContactCenterWorld.com’s Top Ranking Performers Awards.
Turkcell Global Bilgi’s General Manager Bahadir Pekkan emphasized
that the international recognition confirms Turkcell Global Bilgi’s
position as a world-class contact center operation. “We position
ourselves as business partners for our customers. Going beyond the
traditional understanding of contact center services, we help our
customers devise customer satisfaction strategies, improve their
infrastructure through offering solutions empowered by technology, and
even explore opportunities for income generation. We develop innovative
solutions that enable our customers to reach solutions to their problems
through the most appropriate channels. This is why we have been
recognized globally – 5 times in 5 years and remarkably, in 5 different
categories – as a leader in our industry” said Pekkan.
Turkcell Global Bilgi was founded as Turkcell’s fully owned subsidiary
in 1999. Today, it is Turkey’s leading customer experience center and
ranks among the country's biggest 500 companies. With its services
specialized based on customer needs and 25 locations in Turkey and
abroad, Turkcell Global Bilgi serves 70 million people in Turkey and 10
million people in Ukraine, Russia and Germany.
ABOUT TURKCELL: Turkcell is the leading communications and
technology company in Turkey, with 34.7 million subscribers as of
September 30, 2014. Turkcell is a leading regional player with its
approximately 71.1 million subscribers in nine countries as of September
30, 2014. It was one of the first among global operators to have
implemented HSPA+. It has achieved up to 43.2 Mbps speed using Dual
Carrier technology, and is continuously working to provide the latest
technology to its customers. Turkcell Superonline, a wholly-owned
subsidiary of Turkcell, is the first telecom operator to offer
households fiber broadband connection at speeds of up to 1,000 Mbps in
Turkey. As of September 2014, Turkcell’s population coverage is at
99.62% in 2G and 88.09% in 3G. Turkcell reported TRY3.2 billion (US$1.5
billion) in revenue with total assets of TRY22.7 billion (US$10.0
billion) as of September 30, 2014. It has been listed on the NYSE and
the BIST since July 2000, and is the only NYSE-listed company in Turkey.
Read more at www.turkcell.com.tr
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Copyright Business Wire 2014