NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, today announced that it continues to provide Cathay
United Bank (“CUB”) with NCR technology including NCR SelfServ 22e
automated teller machine (“ATM”) and NCR APTRA Connections software to
expand the service features of the bank’s personalized ATM transactions,
following its initial rollout of APTRA Connections in March 2014.
Working with Pershing
Systems Corporation, a renowned information technology reseller in
Taiwan, NCR has rolled out APTRA Connections software on the newly
purchased NCR-brand ATM units as well as units from two other ATM
vendors to expand its features of personalized ATM transactions,
including QR Code scanning, more bill payment options such as life
insurance loan and payment, donation and auctions.
The personalized ATM transactions enabled by NCR is an exclusive
co-operation with CUB in Taiwan. Earlier this year, the bank ran NCR
APTRA Connections software on a number of NCR SelfServ ATMs and units
from another vendor for the first phase launch of frequently used
transactions. At this phase, APTRA Connections enables CUB to recognize
their customers and display a personalized greeting message. CUB
customers can customize their ATM menu by pre-selecting favorite
transaction options that include their usual cash withdrawal amount,
bill payment and bank transfers, which results in fewer screens to
navigate and saves time.
Bank customers have responded positively to the initial roll-out. As a
result, CUB initiated the second phase launch by running NCR APTRA
Connections to all the newly purchased NCR SelfServ ATM and additional
units from two other vendors, to introduce more new features and
coverage in order to enhance customer experiences. The services are
available at ATMs installed at the new subway stations along the
recently opened Songshan line at Taipei City.
Highlights of the new features enabled by NCR APTRA Connections at the
second phase include:
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Life insurance and loan payment service: Customers from life insurance
companies co-operating with the bank can process premium payment, loan
transfer and payment; housing loan payment, loan transfer and bill
payment etc.
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Charity Donation
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QR Code for bill payment (credit card and miscellaneous fee)
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Other categories include: car park fee, tuition fee and property
management fee
“At the second phase, CUB is able to extend some of its service features
from other channels to ATM, offering more choices and conveniences for
its customers, as well as helping the bank to deliver more customer
focus and effective programs to increase overall customer satisfaction,”
said D.I Li, CEO of Pershing Systems Corporation. “NCR APTRA Connections
is easy to integrate with other third party vendors’ information system,
allowing CUB to continue to lead the market in offering more convenient
transactions or services in response to customers’ feedback.”
“We are excited about the continued investment of CUB in NCR APTRA
Connections which has truly proven in making the bank’s customers life
easier, offering them highly personalized messages, timely and relevant
services,” said Keith Au, general manager of Hong Kong & Taiwan,
Financial Services, NCR Corporation. “It is also a strong recognition of
the NCR professional services team’s professionalism and expertise in
marking the first rollout a success, enabling us to develop closer
co-operation with CUB.”
About Cathay United Bank
Cathay United Bank was founded on 20 May, 1975 with a history of 39
years. It operates 165 branches in Taiwan, nine overseas branches, and
five representative offices with over 8,000 staff and a capital of
NT$67.1 billion.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web site: www.ncr.com;
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
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www.youtube.com/user/ncrcorporation
Copyright Business Wire 2014