WARTA S.A. Insurance and Reinsurance Company, Poland’s second largest
non-life insurance company, and Guidewire Software, Inc. (NYSE: GWRE), a
leading provider of flexible core systems to non-life insurers, today
announced that Warta has successfully finished the deployment project
for Guidewire ClaimCenter® as its new claims management system.
Warta implemented ClaimCenter as a system that would provide better
control of claims processes, upgrade claims handling KPIs and at the
same time underpin a better service for customers.
“We required a best-in-class technology solution in claims management to
provide our customers with the best quality of service,” explained Rafal
Stankiewicz, vice president of Warta responsible for claims management.
“It is crucial for us to have processes that are as swift as possible,
smooth, and customer-friendly.”
ClaimCenter allows Warta to:
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Communicate faster and more frequently with customers about the status
of their claims, including SMS messaging and e-mail;
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Ensure better supervision and monitoring of the claims process;
avoiding the need to deal with a claim any longer than necessary;
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Integrate effectively with other expert systems, enabling claims
handlers to assess damages faster; and
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Provide staff with a modern and efficient browser, facilitating the
development of fast-track claims handling process (payment without the
inspection of an expert).
“Our new claims system, called Guliwer, helps us to establish better
contact with our customers. Now we also have better control of claims.
This modern and flexible tool will allow us to surprise customers and
competitors with new innovative solutions implemented on this basis,”
concluded Stankiewicz.
“We are very pleased with Warta’s successful implementation of
ClaimCenter,” said Mike Polelle, chief customer officer, Guidewire
Software. “Guidewire understands the importance of providing good
quality customer service, just like Warta. We look forward to continuing
our work with them in supporting successful claims transformation.”
Guidewire ClaimCenter® is a leading end-to-end claims management
system, built from the ground up to meet the specific needs of today’s
property/casualty (non-life) insurers. ClaimCenter’s flexible business
rules enable claims organizations to define, enforce, and continually
refine their preferred claim handling practices in order to optimize and
monitor their claim processes. ClaimCenter is in use by insurers of all
sizes across all product lines to improve speed and accuracy, reduce
loss adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer’s legacy systems or
third party applications.
About TUiR Warta S.A.
WARTA S.A. Insurance and Reinsurance Company has operated in the Polish
market since 1920. The company is the second largest non-life insurer in
Poland. It has a very extensive insurance offering, comprising more than
120 products, providing wide insurance coverage to both individual
clients and businesses. This includes, among others, motor, property and
personal insurance. Warta has 100% of stock in WARTA Life Insurance
Company. The company's offer includes traditional coverage polices as
well as modern investment products. WARTA is a part of Talanx Group, the
third largest German insurance group and the eight largest in Europe.
For more information, please visit: www.warta.pl
About Guidewire Software
Guidewire builds software products that help Property/Casualty
(non-life) insurers replace their legacy core systems and transform
their business. Designed to be flexible and scalable, Guidewire products
enable insurers to deliver excellent service, increase market share and
lower operating costs. Guidewire InsuranceSuite™ provides the core
systems used by insurers as operational systems of record. Additional
products provide support for data management, business intelligence,
anytime/anywhere access and guidance and monitoring. More than 180
Property/Casualty insurers around the world have selected Guidewire. For
more information, please visit www.guidewire.com
or www.guidewire.pl.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
Copyright Business Wire 2015