Current and former Amerigroup Washington members dating back to 2012 are
being offered identity repair assistance and credit monitoring services
via AnthemFacts.com
starting at 11 a.m. PT on Friday, Feb. 13, 2015.
Affected members can start accessing these services prior to receiving a
mailed notification from Anthem, Amerigroup Washington’s parent company,
which will be sent in the coming weeks. Members may access these
services at any time during the 24-month coverage period.
The free identity protection services provided by Anthem include:
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Identity Theft Repair Assistance: Should a member experience
fraud, an investigator will do the work to recover financial losses,
restore the member’s credit, and ensure the member’s identity is
returned to its proper condition. This assistance will cover any fraud
that has occurred since the incident first began.
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Credit Monitoring: At no cost, members may also enroll in
credit monitoring, which alerts consumers when banks and creditors use
their identity to open new credit accounts.
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Child Identity Protection: Child-specific identity protection
services will also be offered to any members with children insured
through their Amerigroup Washington plan.
Identity theft repair services are available to Amerigroup Washington
members who feel they have experienced fraud. For members who have been
impacted by the cyber attack, these services are automatically available
and do not require enrollment. Please visit AnthemFacts.com
to learn how to access these services. Members may access identity theft
repair services by calling 877-263-7995.
Additional protection is available through credit monitoring services.
This requires a member to actively enroll because the member must
provide their personal information and consent to have their credit
monitored. Members can enroll at any time during the 24-month coverage
period, and can learn how to sign up at AnthemFacts.com.
Members who do not have access to the Internet or who prefer telephone
service may call 877-263-7995 for assistance.
Spanish-speaking members may access information at AnthemInforma.com,
or receive assistance in Spanish at 877-263-7995.
Phone lines will be open from 2 to 9 p.m. ET on Friday, and regular
hours are Monday to Saturday, 9 a.m. to 9 p.m. ET. From Monday, Feb. 16
to Friday, Feb. 20, the call center will be open extended hours from 9
a.m. to 11 p.m. ET.
Members who have provided e-mails to Amerigroup Washington and have
opted in to receiving communications may receive an e-mail directing
them to visit AnthemFacts.com
to sign up for services. This e-mail is scheduled to be distributed the
week of Feb. 16. This email, sent due to state notification
requirements, will not ask for personal information and will not contain
a link to any websites other than AnthemFacts.com.
About Amerigroup Washington
Amerigroup Washington, an affiliated Anthem brand, helps improve health
care access and quality for approximately 130,000 low-income Washington
citizens by developing innovative care management programs and services.
Members are assured care that is not only accessible, but also
accountable, comprehensive, integrated and patient-centered. Amerigroup
Washington provides ongoing community relations and outreach to
encourage members to become active participants in their health care.
Through health education programs, members are empowered to choose and
sustain a healthy lifestyle.
About Anthem, Inc.
Anthem is working to transform health care with trusted and caring
solutions. Our health plan companies deliver quality products and
services that give their members access to the care they need. With more
than 68 million people served by its affiliated companies, including
more than 37 million enrolled in its family of health plans, Anthem is
one of the nation’s leading health benefits companies. For more
information about Anthem’s family of companies, please visit www.antheminc.com/companies.
Copyright Business Wire 2015