RingCentral
Inc. (NYSE:RNG), a leading provider of cloud business communications
solutions, today unveiled the RingCentral Connect Platform™, a set of
tools and services to build, deploy, and manage custom integrations
using RingCentral APIs. With this platform, developers can build
out-of-the-box integrations with RingCentral to add powerful
communication capabilities to business applications.
“This is a significant step forward because businesses want to better
connect with customers – and communications is at the heart of every
customer interaction,” said Vlad Shmunis, CEO, founder and chairman of
RingCentral. “In the past, integrating communications into business apps
has been complex and expensive. We’re breaking down the barriers that
have isolated communications from business applications.”
“Integration is the next frontier in cloud communications. As providers,
such as RingCentral, open up their platforms, it gives way to new
possibilities that close gaps between communications and business
applications, and ultimately leads to helping businesses create better
customer experiences,” said Elka Popova, Unified Communications &
Collaboration Analyst, Frost & Sullivan.
Example Integrations and Use Cases
RingCentral has integrated with other leading cloud enterprise
applications including: Salesforce, Google for Work, Zendesk, Desk.com,
Box and Dropbox. These earlier integrations prove RingCentral’s ability
to bring its world-class cloud communications solution to other software
environments, and create enriched customer experiences.
Starting today, the RingCentral is opening up, making it possible for
its platform to be available to an ecosystem of hundreds and thousands
of developers.
A couple of new integrations are available including Zoho, which
developed a powerful integration that allows 13 million customers of
their CRM to leverage RingCentral capabilities without ever leaving the
Zoho app. In addition, Intuit integrated RingCentral into one of
their products to enhance their customer experience. These
examples are some of the integrations already in production as a result
of the new RingCentral Connect Platform, and there are many more
underway.
“The RingCentral Connect Platform has allowed us to create a tightly
integrated solution for customers who want embedded communications
capabilities and analytics that can improve the user experience,” said
Ian Wening, VP of Business Development at Zoho Inc. “With our leading
technology and experience in cloud CRM, this partnership with
RingCentral provides a valuable enhancement that helps us differentiate
our core offering.”
“Great software companies today are API-first because it drives
innovation,” said Sam Boonin, VP of Product and Platform Marketing at
Zendesk, Inc. “Because of our open platforms, thousands of companies
have already delivered great customer service with Zendesk and
RingCentral.”
The RingCentral Connect Platform enables multi-modal communication,
capturing communication logs, automating key business processes,
streamlining user provisioning, as well as leveraging valuable business
insights. Example use cases include:
-
A medical business may use an integrated app to seamlessly consolidate
call recordings into its patient management system.
-
A sales team may integrate voice calling into their CRM to enable
sales reps to make 30 more minutes of calls per day.
-
A home repair dispatch may integrate SMS to send text alerts to field
repairmen to visit certain locations that need repair.
-
A customer support team may integrate a screen pop to allow a
customer’s account to automatically show up on an agent’s screen when
that customer calls.
The end result is an unprecedented level of customization, improved
workflow efficiencies, and powerful communication capabilities.
Developer Program, App Gallery and More
The RingCentral Connect Platform™ provides a suite of tools and
services, including a developer portal, a rich set of self-service APIs,
SDKs, sandbox environment, and tutorials. Developers can manage the full
life cycle of custom applications, including tracking applications in
development, and moving apps from sandbox to production. Developer
support and a forum will also be available to assist developers and
answer questions.
As part of the platform launch, RingCentral will also introduce a new
App Gallery, a destination where customers can discover application
integrations that are commercially available, and where developers can
showcase their integrations. To learn more and request access to the
RingCentral Connect Platform, visit https://developer.ringcentral.com.
About RingCentral
RingCentral,
Inc. (NYSE:RNG) is a leading provider of cloud-based business
communications solutions. Easier to manage and more flexible than
on-premises communications systems, RingCentral’s cloud solution meets
the needs of modern distributed and mobile workforces, while eliminating
the expense and complications of on-premises traditional hardware-based
systems and software. RingCentral is headquartered in San Mateo, Calif.
RingCentral, the RingCentral logo and RingCentral Connect Platform
are trademarks of RingCentral, Inc.
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