Regions
Bank is ranked among the top 10 percent of companies in the recently
released 2015
Temkin Experience Ratings compiled by customer experience research
and consulting firm Temkin Group. This is the second year in a row in
which Regions has been ranked among the top 10 percent.
“We are pleased to once again be recognized by the Temkin Group for
providing an outstanding customer experience,” said Bill Askew, senior
executive vice president of Strategic Initiatives and Service Quality
for Regions Bank. “This ranking is a reflection of the commitment and
dedication of each of our associates, who are focused on understanding
and meeting the financial needs of Regions Bank customers.”
Regions Bank ranked third in the bank industry category and tied for
twenty-second place overall in the rankings. To create the rankings,
Temkin asked 10,000 U.S. consumers to rate their recent interactions
with 293 different companies across 20 industries and then evaluated
their experiences across three dimensions: success, effort and emotion.
Companies with 100 or more consumer responses were included in the 2015
Temkin Experience Ratings.
Temkin
Group is a leading customer experience research and consulting firm.
A summary of the 2015 Temkin Experience Ratings is available at the Temkin
Group web site.
About Regions Financial Corporation
Regions Financial Corporation (NYSE:RF), with $120 billion in assets, is
a member of the S&P 500 Index and is one of the nation’s largest
full-service providers of consumer and commercial banking, wealth
management, mortgage, and insurance products and services. Regions
serves customers in 16 states across the South, Midwest and Texas, and
through its subsidiary, Regions Bank, operates approximately 1,650
banking offices and 2,000 ATMs. Additional information about Regions and
its full line of products and services can be found at www.regions.com.
Copyright Business Wire 2015