Enterprises cannot afford to lose productivity while awaiting support
for critical IT security issues. To ensure that customers receive the
support they need when they need it, Trend
Micro Incorporated (TYO: 4704; TSE: 4704), a global leader in
security software and solutions, today announced Trend Micro Support as
a standard service to provide around-the-clock customer support for mid-
to large-sized businesses in North America.
“Sound security goes hand-in-hand with good support,” said Wael Mohamed,
chief operating officer, Trend Micro. “Businesses, regardless of size or
industry, need a knowledgeable partner to face the multitude of threats
and challenges faced on a daily basis. This offering strengthens our
dedication to the security and satisfaction of our customers and
reinforces our commitment to the continued growth of our business in
North America.”
Based in Irving, Texas, Trend Micro Support provides customers with
access to support resources from technically-skilled customer service
engineers who can address their issues. Standard to most Trend Micro
business offerings purchased after April 1, 2015, customers can now rely
on assistance from expert support professionals on-demand.
“We are proud to have Trend Micro as part of our thriving business
community in Irving,” said Beth Van Duyne, Mayor, City
of Irving. “We have a great deal of skilled IT talent in the area
and are pleased to see Trend Micro fully leverage our local talent pool
to provide expert service for their business customers.”
Trend Micro customer service engineers can be reached directly to help
resolve issues as quickly and conveniently as possible. Customers will
also have access to expert resources outside of business hours for
critical issues.
"Other security vendors take days to respond to our service needs, while
Trend Micro is always just a call away and very responsive,” said
William Schley, IT Director, Ochsner
Health System. “We value our close relationship with Trend Micro and
the knowledge provided by their support services — they have
consistently been an excellent security partner."
For more information about Trend Micro Support, visit http://www.trendmicro.ca/en-ca/enterprise/support-services/index.html.
About Trend Micro
Trend Micro Incorporated, a global leader in security software, strives
to make the world safe for exchanging digital information. Built on 26
years of experience, our solutions for consumers, businesses and
governments provide layered data security to protect information on mobile
devices, endpoints,
gateways,
servers
and the cloud.
Trend Micro enables the smart protection of information, with innovative
security technology that is simple to deploy and manage, and fits an
evolving ecosystem. All of our solutions are powered by cloud-based global
threat intelligence, the Trend Micro™ Smart Protection Network™
infrastructure, and are supported by more than 1,200 threat experts
around the globe. For more information, visit TrendMicro.com.
All product and company names herein may be trademarks of their
registered owners.
Copyright Business Wire 2015