Royal & Sun Alliance (RSA) Insurance Company of Canada, a leading
Canadian general insurer, and Guidewire Software, Inc. (NYSE: GWRE), a
provider of software products to general insurers, today announced that
RSA Canada has selected Guidewire ClaimCenter® as its claims management
system.
RSA Canada selected ClaimCenter as a key enabler to support and deliver
RSA Canada’s business transformation focused on delivering an
exceptional customer and broker experience. RSA Canada is investing in
tools and digital processes that provide simpler, faster and more
consistent service to their customers and brokers. ClaimCenter
consolidates RSA Canada’s current multiple claims systems and will be
deployed across all of RSA’s core lines of business incorporating best
practices in claim management.
“ClaimCenter is a key component in providing our customers and brokers
with faster more reliable and consistent service by ensuring our claims
service is as straightforward and hassle free as possible. Guidewire
ClaimCenter is an integral part of our transformation program and will
enable us to be flexible and responsive to the changing demands of the
modern insurance market place,” said Sid Chopra, RSA Canada’s Senior
Vice President of Operations and Chief Operating Officer.
ClaimCenter will enable RSA Canada to:
-
Improve customer service through proactive claims management resulting
in higher quality data capture and an increased emphasis of express
(low-touch) adjusting when applicable;
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Achieve significant loss control, indemnity benefits, and operational
efficiency through a consistent application of best practices,
streamlined processes and increased agility; and
-
Create a solid and consistent operating platform to leverage future
technologies.
“ClaimCenter’s functionality, maturity, and proven implementation track
record, (as well as Guidewire’s partner ecosystem) were key
considerations in our selection process. ClaimCenter enables us to
deliver faster and more effectively in servicing our customers and
brokers,” said RSA Canada’s Senior Vice President of Information
Technology and Chief Information Officer, Paula Sinclair. “Implementing
Guidewire supports our vision to remain a top insurer in Canada and
provide the best service to our customers and brokers.”
“We are pleased to welcome RSA Canada to our customer community,” said
Steve Sherry, Group Vice President, America Sales, Guidewire.
“ClaimCenter is an ideal match to help the team at RSA Canada achieve
its business and customer service transformation objectives. We look
forward to taking this journey with them.”
Guidewire ClaimCenter® is a leading end-to-end claims management system,
built from the ground up to meet the specific needs of today’s
Property/Casualty insurers. ClaimCenter’s flexible business rules enable
claims organizations to define, enforce, and continually refine their
preferred claim handling practices in order to optimize and monitor
their claim processes. ClaimCenter is in use by insurers of all sizes
across all product lines to improve speed and accuracy, reduce loss
adjustment expense, and enable proactive management of claims.
ClaimCenter is available as a standalone system or as part of Guidewire
InsuranceSuite™, and can be integrated to an insurer’s legacy systems or
third party applications.
About RSA Group
With a 300 year heritage, RSA is one of the world’s leading
multinational quoted insurance groups. RSA has major operations in the
UK, Scandinavia, Canada, Ireland, Asia and the Middle East, Latin
America and Central and Eastern Europe and has the capability to write
business in around 140 countries. Focusing on general insurance, RSA has
around 19,000 employees and in 2014, its net written premiums were £7.5
billion.
About Guidewire Software
Guidewire builds software products that help General (Property/Casualty)
insurers replace their legacy core systems and transform their business.
Designed to be flexible and scalable, Guidewire products enable insurers
to deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 180 General insurers
around the world have selected Guidewire. For more information, please
visit www.guidewire.com.
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NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, Guidewire BillingCenter, are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
Copyright Business Wire 2015