Bank Audi has announced that it has chosen interactive video technology
from NCR Corporation (NYSE: NCR) to deliver extended teller services to
its customers in Lebanon. Bank Audi launched its first NCR Interactive
Teller at its Novo Palladium branch in Bab Idriss, Beirut. Interactive
Teller allows bank customers to conduct transactions with a live, remote
teller over an ATM.
With NCR Interactive Teller, customers can perform banking transactions,
manage their accounts, deposit and cash cheques, deposit and withdraw
cash, pay bills, transfer money to a Bank Audi account, and get live
assistance through video conferencing with personal tellers.
“Customers always expect the best from Bank Audi, which is why we
leverage state-of-the-art technology to optimise service quality and
customer satisfaction,” said Mr. Marc Audi, General Manager – Bank Audi
Lebanon. “With NCR Interactive Teller, we are actually increasing access
to banking services using technology, while maintaining the comfort of
human interaction. This will give our employees more time to better
serve customers with more complex banking needs, and allow us to offer
our clients the convenience they need every day of the year.”
NCR Interactive Teller enables a centrally located teller to take full
remote control of all modules on the device while engaging the customer
over two-way real-time video conversation, delivering a highly
personalized experience. Video interaction and teller-assisted
transaction processing can reduce operating costs by enabling tellers at
a remote central location to operate units deployed across multiple
sites. With Interactive Teller, bank employees connect with their
customers in a face-to-face, highly personal engagement – often outside
of normal banking hours.
“Bank Audi is taking an innovative approach to better service its
customers by giving its branch employees disruptive technology that
caters for deeper customer interactions and allows them to behave as
financial consultants rather than spending most of their daily time on
rudimentary items such as handling cash and cheques,” said Fawzi
Ghazaley – NCR Country Manager, Sales.
The objective is better customer service with more convenient banking
hours extending over seven days a week until 7:00 p.m. At the same time,
the efficiency and security created through the centralization of
tellers serving ITMs enable Bank Audi to deploy new branch network
strategies and transform their branch locations into more effective
service and sales environments.
About Bank Audi sal
Bank Audi is a regional group with a universal banking profile. The Bank
offers universal financial products and services including Corporate,
Commercial, Individual and Retail, and Private Banking services, in
addition to Investment Banking and On-line Brokerage services. As at
end-March 2015, Bank Audi’s consolidated assets reached USD 41.5
billion, principally driven by private customers’ deposits of USD 35.1
billion, with shareholders’ equity reaching USD 3.4 billion. Bank Audi’s
group staff headcount exceeds 6,000 employees and its shareholders’ base
encompasses more than 1,500 holders of common shares and/or holders of
Global Depositary Receipts (GDRs) representing common shares.
Bank Audi ranks first among Lebanese banks and is positioned in the
inner circle of top regional banking groups. Its shares are listed on
the Beirut Stock Exchange. Its GDRs are listed on both the Beirut Stock
Exchange and the London Stock Exchange.
For more information, please visit www.bankaudi.com.lb
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
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