The Southeastern Electric Exchange (SEE), has named Baltimore
Gas and Electric Company (BGE) a 2015 Industry Excellence Award
winner. BGE was recognized for its “Business Intelligence and Data
Analytics” initiative at the SEE Annual Conference and Trade Show held
in Hershey, Pa. in June. The company received the award for the winning
project in the Customer Service and Billing category.
The SEE Industry Excellence Awards program recognizes member companies
for successfully implementing projects that demonstrate innovation,
improvement and technical complexity. BGE’s award-winning project
developed solutions for integrating data from eight systems -- a total
of 35 billion records -- in order to more effectively identify
opportunities to improve the efficiency and operation of BGE’s gas and
electric systems. With the advanced analytics, for example, the company
can now identify instances of operating meters that are connected to
inactive customer accounts. BGE worked with C3 Energy and Accenture on
the project, which led to process and technology improvements that will
save BGE and our customers millions of dollars annually. The benefits
also include customer service enhancements, as the company can provide
customers with more specific, detailed information on their energy use.
“We’re charged with delivering electricity safely and reliably in an
environment of increasing demand and changing customer needs,” said J.
Andrew Dodge, BGE’s vice president of technical services. “It is
critical to have the systems in place to support these changes. We’re
pleased to be recognized by our peers at the Southeastern Electric
Exchange for our focus on being innovative with our tools and the way we
work.”
The Southeastern Electric Exchange is a non-profit, non-political trade
association of investor-owned electric utility companies. Founded in
1933, the organization seeks to enhance the operational performance of
its member companies and provides mutual aid coordination to support
storm restoration activities.
BGE has received SEE Industry Excellence Awards in several categories in
previous years, including 2014 honors for Safety, Distribution and Rates
and Regulation.
BGE sister utility PECO in Philadelphia also was recognized by SEE with
the 2015 Total Company Safety Award. PECO won the award for achieving
the best (lowest) Occupational Safety and Health Administration (OSHA)
recordable incidence rate for the year among SEE member companies.
BGE,
headquartered in Baltimore, is Maryland’s largest gas and electric
utility, delivering power to more than 1.2 million electric customers
and more than 655,000 natural gas customers in central Maryland. The
company’s approximately 3,400 employees are committed to the safe and
reliable delivery of gas and electricity, as well as enhanced energy
management, conservation, environmental stewardship and community
assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the
nation’s leading competitive energy provider, with 2013 revenues of
approximately $24.9 billion. Like us on Facebook
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