Guidewire BillingCenter® and portal products to deliver enhanced
service levels and flexibility to customers and agents
GuideOne Insurance (GuideOne), a leading national insurer of churches,
and Guidewire Software, Inc. (NYSE:GWRE), a provider of software
products to Property/Casualty (P/C) insurers, today announced that
GuideOne has selected Guidewire BillingCenter® to manage its
billing operations across all of its Commercial P/C lines of business.
The company also selected Claim Portal for Policyholders, Claim Portal
for Agents, and Gateway Portal for Agents. The selection of
BillingCenter follows the company’s recent deployment of Guidewire
ClaimCenter® and PolicyCenter and makes GuideOne a full Guidewire
InsuranceSuite™ customer.
GuideOne selected BillingCenter in an effort to enhance the experience
for agents and policyholders by updating the technology platform
supporting its billing operations. The full InsuranceSuite platform
offers the company greater product flexibility, ease of maintenance and
making modifications, as well as the ability to shift resources across
the platform as needed. With the selection of Guidewire’s portal
products, GuideOne can offer full self-service capability to their
agents and improved customer experience for both agents and
policyholders at a lower cost and faster time-to-market than
custom-build alternatives. The company will be integrating BillingCenter
with PolicyCenter and ClaimCenter and deploying the system to its
commercial lines businesses for direct and agency billing, while the
portal products will be deployed for commercial and personal lines of
business.
“Our positive experiences with the innovation and quality of ClaimCenter
and PolicyCenter were important factors in our selection of
BillingCenter,” said Brian Murray, senior manager, Commercial
Operations, GuideOne Insurance. “We are excited about the innovative
tools we’ll be able to offer our agents and policyholders to help us
meet our current and future business and IT goals.”
BillingCenter and the portal products will enable GuideOne to:
-
Achieve higher customer retention due to improved service levels and
increased flexibility from having InsuranceSuite;
-
Improve expense ratio through greater efficiency brought by the full
suite of Guidewire products; and
-
Improve net promoter scores due to improved service levels for agents
and policyholders.
“We are honored that GuideOne has expanded their relationship with us
and is now a full InsuranceSuite customer through the selection of
BillingCenter, as well as several portal products,” said Steve Sherry,
group vice president, Americas Sales, Guidewire Software. “We look
forward to working with them on transforming their billing processes and
providing high levels of service to their customers and agents.”
Guidewire BillingCenter® is a comprehensive billing and receivables
management system built on the core design principles of automation,
control and flexibility. BillingCenter allows you to deliver insurance
your way by making it easier to automate the billing lifecycle; design
flexible billing, payment and delinquency plans; manage agent
commissions; and enable rapid integration with external payment systems.
BillingCenter is available as a standalone system or as part of
Guidewire InsuranceSuite™, and can be integrated to a Property/Casualty
insurer’s legacy systems or third party applications.
Guidewire Mobile and Portals™ is a portfolio of transaction portals that
allow insurers to expose Guidewire InsuranceSuite™ functionality online
and to mobile devices. Insurers can extend the value of their Guidewire
core system investment to drive new business, increase operational
efficiency, and improve customer service through digital channels. Each
individual product has been developed to meet a targeted need. The Claim
Portal expedites claims with easy claim reporting and coverage
verification, and claim status transparency. The Gateway Portal empowers
agents and brokers by extending the functionality of Guidewire
PolicyCenter®; designed with agents and brokers in mind, it provides
easy access to recent activities and in-progress submissions, changes
and renewals. The underlying architecture of the products has been
designed to enable the following: efficient implementation; quick
response to market needs; and future ready technology.
About GuideOne Insurance
Founded in 1947 and headquartered in West Des Moines, Iowa, GuideOne
Insurance is one of the nation's largest church insurers, with about
43,000 church policyholders. GuideOne also insures private schools and
colleges, as well as senior living communities. In 1999, the company
created the GuideOne
Center for Risk Management® in order to help churches and
faith-based organizations safeguard their ministries. This effort was
expanded in 2008 with the launch of SafeChurch®,
the most comprehensive church risk management resource available.
GuideOne's personal lines products include auto and homeowners
insurance. GuideOne is licensed to do business in all 50 states and
markets its products and services through nearly 1,600 independent and
career agents. The company carries an A "Excellent" rating from A.M.
Best.
About Guidewire Software
Guidewire builds software products that help Property/Casualty insurers
replace their legacy core systems and transform their business. Designed
to be flexible and scalable, Guidewire products enable insurers to
deliver excellent service, increase market share and lower operating
costs. Guidewire InsuranceSuite™ provides the core systems used by
insurers as operational systems of record. Additional products provide
support for data management, business intelligence, anytime/anywhere
access and guidance and monitoring. More than 180 Property/Casualty
insurers around the world have selected Guidewire. For more information,
please visit www.guidewire.com.
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150716005016/en/
Copyright Business Wire 2015