NCR ATM and software solutions enable Nationwide to focus on the next
generation of online and mobile services to complement traditional
person to person interactions
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that Nationwide
Building Society has chosen NCR to help transform its branch
experience and banking services available on-line, on-mobile and via
other digital channels for its members. After adopting NCR CxBanking
software earlier
this year to provide exceptional customer experience across digital
and physical channels, Nationwide will now be adding the latest
multifunction NCR SelfServ™ 91 ATM to the existing suite of devices
across its retail estate. This is part of Nationwide’s 500 branch
refurbishment programme being carried out over the next 5 years.
Building on Nationwide’s heritage of innovation and strategy to
implement convenient customer-centric technology at the heart of its
retail banking strategy, the Society continues to invest significantly
in connecting its branch and digital banking experiences. This includes
£500m invested in its branches over next five years, underlining
Nationwide’s confidence in the future of the branch alongside its
commitment to digital channels. By providing customers with a choice of
how, where and when they can bank, Nationwide aims to provide the best
customer service and maintain its reputation as a personable place to
bank in today’s digital society.
The initial deployment of NCR’s newest and most innovative ATM solution,
and associated branch re-design, will be made at Nationwide’s Croft
branch near Swindon in September 2015. Additional London flagship
branches in Threadneedle Street, Cheapside, Tottenham Court Road,
Victoria and Westfield shopping center are being re-fitted later in 2015.
“We’ve listened to what customers want. This has led us to focus on the
next generation of online and mobile services to complement traditional
person to person interactions, creating an ‘always available’ 24/7
banking environment. Digitally enabled services and simplified processes
will allow our members to choose when, where and how they wish to engage
with us,” said Barnaby Davis, Divisional Director for Group Retail
Strategy at Nationwide. “The Society will continue to invest in its
systems and infrastructure with strategic suppliers, such as NCR, to
ensure that our members can manage their money wherever and however they
choose to do so.”
Nationwide’s investment in its branch network will include the
re-definition of the branch with new layouts to enable more person to
person conversations. The design of NCR’s SelfServ™ 91 ATMs - carried
out at NCR’s Dundee Center of Excellence R&D center - helps enable this,
as Nationwide employees are better able to assist customers at the ATM,
if the customer so wishes. Traditional teller lines, counters and glass
screens will be reduced so that Nationwide staff are more readily
available to speak to and advise customers on the branch floor.
"Achieving the right balance and integration between digital and
physical banking channels is a challenge for most banks and building
societies in the U.K.," said Rachel Nash, Director Financial Services at
NCR U.K. "Nationwide has proved itself fearless when it comes to
adopting and rolling out technology to provide value to its members and
help drive its business. The implementation of our latest customer
experience software platform will provide the flexibility for Nationwide
to adopt new and emerging technologies across multiple channels in the
future. The deployment of our state-of-the-art multifunction ATMs is
just the latest example of innovation at the Society. We look forward to
many more in the future."
NCR CxBanking software adopted by Nationwide earlier
this year included NCR
Connections and NCR
Activate. Both software solutions help Nationwide to reduce total
cost of ownership by decreasing the building society’s dependence on
legacy systems and streamlining duplicated processes. The NCR software
solutions will also reduce the time and cost to market for new banking
services as they are delivered across all channels, including the new
ATMs, and enable Nationwide to provide more value to customers via its
self-service solutions by leveraging existing web services via ATM and
other self-service solutions.
Editor’s note: demonstrations of the new ATMs and software
platforms deployed by Nationwide are available on request at NCR’s
Customer Experience Centre at its new Merchant Square office near
Paddington, London.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 550 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
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