More than 61,000 customers restored since the start of the storm
Following Saturday’s winter storm which produced more than a foot of
heavy wet snow in many areas, ComEd has restored power to 99 percent of
the 61,000 customers affected by the storm. Storm conditions, including
heavy snow and gusty winds, produced downed power lines and broken
utility poles in affected areas.
More than 295 ComEd and contractor crews worked around the clock in
challenging working conditions to restore power to the majority of
impacted customers within a 24-hour period. The remaining outages are
those where the power infrastructure sustained significant damage. ComEd
crews continue to work on restoring power to the remaining pockets of
customers, and expect nearly all remaining customers to be restored by
tonight.
“ComEd understands the impact a loss of electrical service can have on
customers, especially during these winter conditions,” said Terence R.
Donnelly, executive vice president and chief operating officer for
ComEd. “Our emergency operation centers remain open and our restoration
crews are focused on safely restoring power to every single impacted
customer. We appreciate our customers’ patience and thank our employees
as we complete the repairs to our system following this damaging storm.”
ComEd urges customers to contact the utility immediately if they are
experiencing a power outage.
Customers can text OUT to 26633 (COMED) to report their outage and
receive restoration information. ComEd also offers a mobile app for
smart phones that gives customers the ability to report power outages
and manage their accounts. In addition, customers can report outages
through the website at ComEd.com or on ComEd’s Facebook page at
Facebook.com/ComEd or by calling 1-800 EDISON1 (1-800-334-7661).
Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
Public safety is paramount during storms and ComEd encourages the public
to remember to take the following precautions:
-
Never touch a downed power line, or anything it is in contact with -
even if there are no sparks.
-
If a downed wire is on your vehicle, stay in your vehicle and wait for
help.
-
Never approach a downed power line. Always assume a power line is
energized and extremely dangerous.
-
If you encounter a downed power line, stay at least 35 feet away and
immediately call ComEd at 1-800-EDISON1 (1-800-334-7661) or access our
website at ComEd.com
and report the location. Spanish-speaking customers should call
1-800-95-LUCES (1-800-955-8237).
-
In the event of an outage, please do not approach ComEd crews working
to restore power to ask about restoration times. Crews may be working
on live electrical equipment and the perimeter of the work zone may be
hazardous.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon
Corporation (NYSE: EXC), the nation’s leading competitive energy
provider, with approximately 7.8 million customers. ComEd provides
service to approximately 3.8 million customers across northern Illinois,
or 70 percent of the state’s population. For more information
visit ComEd.com,
and connect with the company on Facebook,
Twitter
and YouTube.
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